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Gorvacofin
07-25-2008, 05:56 PM
Hello. I had an earlier version of HEM (1.5 or so) and this evening I decided to update to the new version available on the site. My old version had been working perfectly.

After downloading the update, I tried to log into HEM and the following message came up:

'An error occured whilst loading the prefs files. Object reference not set to an instance of an object.'

Now I cannot now get into HEM. What do I do?

Many thanks - Sam.

morny
07-25-2008, 07:36 PM
Uninstall Holdem Manager but backup your config folder first. Then install version 1.06.01 here http://www.holdemmanager.net/ see if it works then update to the latest version here http://www.rvgsoftware.com/hm/hmupdatex.exe

Make sure when your doing the updates that all HM applications are closed down.

Gorvacofin
07-27-2008, 04:07 PM
Thanks for your reply.

Sorry to be a luddite, but how do I backup the configuration file? Is it just a matter of right-clicking it, pressing 'copy' and putting the copy on my cdrive? Apologies if that's a stupid question - I'm not a technical person.

Also, will I need a new activation code to install the latest version?

My previous version was (I think) 1.5.1 and I run it on a laptop with windows XP. Regards, Sam.

morny
07-27-2008, 04:38 PM
http://208.109.95.123/faq/?f=98

Gorvacofin
08-04-2008, 05:12 PM
Hi there,

I followed the above instructions and HEM is now up and running again, after a fashion. However there are a couple of glitches.

Firstly whenever I launch the HUD/auto import, the following message comes up:

'Couldn't load config\PosPref.txt

If you continue new panel positions will be written
Do you want to continue?'

Also, the HUD stats have started to flicker and jump about on the screen. Any advice? Many thanks for your help.

morny
08-04-2008, 08:01 PM
Working on getting rid of that error message, just press yes for now.

When does the HUD flicker and jump, always, intermittingly, what site do you play on and does it only happen when your doing something.

Some things to try, update your gprahics card driver, disable as many other programs as possible to rule them out.

Gorvacofin
08-07-2008, 01:12 PM
I play on Stars and Full Tilt, and have the same problem on both.

What happens, is the stats for a given person will appear at two or three different locations on the screen. When the cards are dealt, the stats will jump around and you'll see fragments of them appear and disappear in the middle of the table. It's pretty annoying.

Is the graphics card driver (I know nothing about these) likely to be the culprit? My old version of HEM was working fine before I updated.

Cheers, Sam.

fabio
08-07-2008, 01:27 PM
Hi,

try this: http://208.109.95.123/faq/?f=149

Gorvacofin
08-07-2008, 10:28 PM
That didn't work. Any other suggestions? Here's a screenshot:

http://img.photobucket.com/albums/v73/supermashriq/HEMshot-1.jpg

morny
08-08-2008, 01:37 PM
Its a bit unusual and since there was alot of changes between 1.05 and 1.06 in fact quite a substancial change to the way the HUD works it could well be a graphics crad problem so please update your graphics card driver to the newest release and then if its still happening then please email me at morny@holdemmanager.net with a suitable time that i can access your pc to troubleshoot.