HUD Problem MICROGAMING

[wtfpwnage]

I havent been playing NLHE for some time and only came back few weeks ago. I never used to have these problems on any site but since I don't play on other sites atm I can't say whether the problem is just with microgaming or not.

When I open up a table, one of these things happen.

a) HUD loads, but freezes so I have to restart
b) HUD loads, but not NC stats, so I have to restart
c) HUD does not load (this happens most of the time)
d) HUD loads with all stats, but does not update

Hands are always successfully loading into HEM's active session though.

Today I had to restart HEM probably like 10 times to even have my HUD work without new hands being loaded.

I run on AMD 8350 and a Samsung SSD so it can't be my PC being too weak to run HEM. I also have more than 10% of clear space on disk. My database is pretty large though.

[fozzy71]

If you are seeing the hands in the GUI but having problems it is most likely just an issue with the site time adjustment which I put in bold below:

Make sure your site is configured to save hands (http://hm2faq.holdemmanager.com/questions/521/Supported+Sites+-+Minimum+PC+Specs#Site%20Setup%20Info) and that HM2 is setup to auto import those hands.

*Note that we do not support play money hands (http://hm2faq.holdemmanager.com/questions/2901/Play+Money+Hands) so you must test/play real money hands when using HM2.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured (http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time +Adjustment) such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder (http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear%3F) if you are playing regular non-zoom type tables.

If you continue to have problems:

Please follow the instructions in this FAQ (http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F) and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging (http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu) > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F) with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support (https://support.holdemmanager.com/)' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[wtfpwnage]

I tried following the steps, but it seems like the time is set up in the correct way.

This is how my screen looks when playing. My hands get updated in the active session, it is just the HUD that does not appear. When I wake up I will email it the way you described, here is a screen for you to see.
160934

[udbrky]

The screenshot blocks the session time, so it's impossible to see.

Please send in the information requested and link to this thread.