Error modules UI

[cobra955]

Hello,
HM2 launching reflected the error:
HOLDEM MANAGER MODULES.UI. TABLE SCANNER ver.2.1.1.109.
What to do?
Thank you

[udbrky]

Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

Step 1 – Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues:
Hold'Em Manager 2 FAQs - Poker Software :: Create a Backup and restore default settings (http://hm2faq.holdemmanager.com/questions/2511/Create+a+Backup+and+restore+default+settings)

Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems (http://www.revouninstaller.com/revo_uninstaller_free_download.html) and there is a useful tutorial how to use it here:
How To Use Revo Uninstaller To Completely Uninstall Programs (http://www.guidingtech.com/457/revo-uninstaller/)

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

Please add this file to your firewall and antivirus exceptions and run it as Administrator.

Step 3 – Follow the steps in this FAQ:
Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use (http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se)

Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

If you continue to have problems with the default settings, please reproduce the problem, describe exactly what you were doing, and attach your \HM2Logs folder -
Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

[cobra955]

Thanks, but I solved by formatting your PC.
Now we have a new problem.
Importing the hand of the session, these are not included in a single session, but it creates a session for each hand.
I do not know how to solve.
Thank you

[udbrky]

The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment (http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time +Adjustment)

[cobra955]

Time of the hand corresponds to that of PokerStars.
The hand import at the correct times but create the sessions of one hand.

http://i66.tinypic.com/i1il1x.png

[udbrky]

You have a red flag in the corner of HM2. Always go there when you have an issue.

Do all of the hands show in reports? I don't think you're importing all hands. Notice that the clock says 13:31, and your sessions are showing the last one at 13:08 (can't see the others above).

Thank you for sending the HUD Error Report. I see that you have a few different problems according to your HM2 Alert Viewer - Hold'Em Manager 2 FAQs - Poker Software :: HM2 Alert Viewer System (http://hm2faq.holdemmanager.com/questions/3001/HM2+Alert+Viewer+System)

Please click on the red/yellow flag icon in the HM2 status bar and check each error message. To solve each problem you will need to click on the blue question mark icon in the Alert Viewer window to be directed to the solution FAQ.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

[cobra955]

Hello,
I have already sent the HM2log file but received no response.
I do not know what to do, the problems continue to exist.
Time had HUD is correct and working properly.
Thank you

[fozzy71]

Your email just arrived in our inbox about 30 minutes ago for some reason. Someone will review the logs and reply today as we answer tickets/emails in the order they were received and there are others that were received before yours that have to be answered first.

[cobra955]

Hello,
as suggested by the media, I created a new database and imported a game session.
The result is the same.
I find myself in an active session with sessions of just one hand.
I attach screenshot of the report section.

http://i68.tinypic.com/111kmzm.jpg[/IMG]

[fozzy71]

I replied to your duplicate support ticket email. Please try not to post the same question in multiple support channels to get a faster reply. This causes us to have to respond twice and we usually have different people working different support channels so we end up spending twice the time necessary to help you which delays replies to other customers.

Please continue future support on this topic via the support ticket email.