windows 10 pokerstars

[Juglinjugglo]

just installed hem2 small stake version on windows 10
before pokerstars worked fine but now it won't even open.
the update part comes up and then it shuts down.

[udbrky]

Make sure that if Stars is set to run as admin, so is starsupdate.

Please make sure you have the latest update installed for your PokerStars client.

- Close HM2 and PS client
- Download this ZIP - http://www.holdemmanager.com/Downloads/zoomfix.zip
- Unzip it (right-click > Extract All...) anywhere on your PC - it contains the only one BAT file.
- Right click on the 'zoomfix.bat' file* > Run as administrator
* Note: Windows hides 'known file extensions' by default - Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows? (http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+)
- After .bat file finalizes it's job you will see a message in Notepad then you should be able to launch PokerStars and HM2.

Please let us know if this does/doesn't work for you either way.

*If you continue to have problems:

Which ps.xx skin do you play and what are the Poker Stars client/server version numbers?

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a log file as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.