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Aphis
04-19-2016, 01:45 PM
Hello,

I just reinstalled HM2 and started playing on PS. It seems that, although i enabled PS to save hands on HDD and did set up the folder paths it still doesn't import hands.

I tried than importing the hands manually but when it tries it shows the number of files imported bun on the hands indicator it shows 0. so basically it cant read the hands from the file generated by the PS software.

The hands are from zoom. Might that be the problem?

Thanks.

udbrky
04-20-2016, 03:49 AM
Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup (http://hm2faq.holdemmanager.com/questions/642/Poker+Stars+Setup) and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup (http://hm2faq.holdemmanager.com/questions/2931/Site+Setup)

Please also note that Play money tables are not supported.

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

IMPORTANT Zoom Installation Instructions:
On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, delete the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables (http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables)

If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the FAQ in the link above.