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View Full Version : HUD not showing on Zoom HU PLO



bakamor
04-16-2016, 09:53 AM
After the recent stars update the hud stop showing at the Zoom hu plo tables. Will there be a fix for this soon?

Thanks in advance

fozzy71
04-16-2016, 11:24 AM
This is the first I have heard of such a problem so we will need to see some logs to know if it is a configuration issue on your system, new table names we just need to add to our server files or something more extreme that will require an update for HM2 files.

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

IMPORTANT Zoom Installation Instructions:
On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, delete the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

Please check all of the steps on this FAQ (http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables).

If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the FAQ in the link above.