Tournament reports wrong pokerstars.eu

[disfear86]

I'm getting wrong tournament buy-ins and all other stats in tournament reports.
All stats are shown multiplied by 100. For example a $2.20 tourney is shown as a $220, winnings ,rake etc as well.
When i manually change the '.' to ',' of the buy-ins in the hand history txt files and import them again, everything shows up corect.
I tried reinstalling the client, even tried installing older versions which worked great in the past, but still nothing.
I'm running windows 10, is this a known issue with win10?

[udbrky]

There are some odd changes in some cultures in Windows 10.

This could be caused by cultural conflicts in the software. You will just need to reset the culture info.

1) Please open Windows control panel.
2) Open Region-Language
3) Change your region to English (United States)
4) Change your location to United States

Afterwards, you can set it back to your standard setting.

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results. If you have any discrepancies you will need to edit the results manually - Hold'Em Manager 2 FAQs - Poker Software :: Reports / Tournaments/ Tournament/ Tournament Editor (http://hm2faq.holdemmanager.com/questions/2082/Reports+%7B47%7D+Tournaments%7B47%7D+Tournament%7B 47%7D+Tournament+Editor)

You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup (http://hm2faq.holdemmanager.com/questions/642/Poker+Stars+Setup)

For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Audit Files in .htm format. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.

The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
Hold'Em Manager 2 FAQs - Poker Software :: How are emailed hands imported into Holdem Manager? (http://hm2faq.holdemmanager.com/questions/2022/How+are+emailed+hands+imported+into+Holdem+Manager %3F)

If you continue to have problems please zip and email the problem hand histories to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

[disfear86]

Thanks a lot. I spent so many hours trying to figure it out.
It actually was the region settings.
The commas were set as decimal points and periods as digit grouping.
For anyone else who might have this problem go to:
Settings>Time & Language>Region & language> Additional date,time and regional settings>Change date,time or number formats>Additional settings
and set Decimal symbol to "."
and Digit grouping symbol to ","

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.