View Full Version : Last 5000/25000 hands versus total errors?

04-09-2016, 05:14 PM
So the Snowie app has this to say about my recent history
But my most recent sessions don't have a score below 40%, so how the heck can my last 5000 hands be running at 22.5%

04-10-2016, 09:31 AM
We would need to see the hands for testing to see if this an incorrect calculation that needs to be fixed/addressed.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support (https://support.holdemmanager.com/support/product/1)' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

04-23-2016, 06:33 PM
Any news here fozzy71?

04-24-2016, 09:34 AM
I'm sorry for the delay.

I haven't had a chance to discuss this Ticket #206246, and the other open snowie tickets, with our QA/Testing Manager yet as he has been busy working with the developers the past week to solve the issues caused by PKR moving to Microgaming. That issue should be almost resolved now so I am hoping to be able to work on these SnowieApp issues with him this coming week.