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View Full Version : HUD for PKR/microgaming?



dorkdiggler1
04-08-2016, 01:28 PM
Playing on pkr cash and the HUD messes up for more than one table?
has this happened since the merge?

udbrky
04-08-2016, 07:41 PM
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging (http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu)

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

gymchamp
04-09-2016, 01:10 AM
Does HEM2 track PKR anonymous table results now that they're on MPN? Obviously there's no tracking for other players but I want to be able to track my own results.

fozzy71
04-09-2016, 06:46 AM
We are not allowed to display a HUD on MPN anon tables but I believe the hands should import so you can track your results.

dorkdiggler1
04-09-2016, 04:03 PM
If you play one cash table Hud works fine with table finder.
Add another table and the Hud merges.
There's no option on table finder to separate the huds.
They constantly switch and are trying to be the same on each table.
They switch when a hand finishes i think.

fozzy71
04-10-2016, 09:09 AM
If you play one cash table Hud works fine with table finder.
Add another table and the Hud merges.
There's no option on table finder to separate the huds.
They constantly switch and are trying to be the same on each table.
They switch when a hand finishes i think.

Please email the logs/files instead of posting them in the forums. Those screen shots are hard to see at that size, they fon't include a view of the HM2 Reports > Sessions report showing the Time column of recently played hands to compare to the Windows clock time image you included and we need the original hand history files instead of an exported file of the hands.

I see that you have a few different problems according to your HM2 Alert Viewer - Hold'Em Manager 2 FAQs - Poker Software :: HM2 Alert Viewer System (http://hm2faq.holdemmanager.com/questions/3001/HM2+Alert+Viewer+System)

Please click on the red/yellow flag icon in the HM2 status bar and check each error message. To solve each problem you will need to click on the blue question mark icon in the Alert Viewer window to be directed to the solution FAQ.

You have a large number of old (unsupported/stuck) hand history files in your auto import folders. See this FAQ to resolve those issues - Hold'Em Manager 2 FAQs - Poker Software :: Play Money Hands (http://hm2faq.holdemmanager.com/questions/2901/Play+Money+Hands)

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment (http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time +Adjustment)

If you continue to have problems please send a new set of images/files/logs by creating a support ticket (https://support.holdemmanager.com/) via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.