Detecting Wrong Currency

[DavidNegranu]

Hi,

I just started playing again on the new PKR(microgaming) and HEM is still detecting the game type to be $ rather than € which means all of the results are wrong. Is there a way to detect the currency in the game type? I never had this problem on pokerstars.fr or on ipoker

[udbrky]

You can add the € winnings in reports. Click the +Stats button in the upper left to add stats.

[DavidNegranu]

I know this, but the amount is still wrong because HEM is recognising the hand as $. So instead of winning/losing €10 its saying im winning/losing $10 and therefore just converting the currency from $ down to €

[DavidNegranu]

HEM seems to be plagued with issues on the new pkr. The hud doesnt update even with table finder and some of the hand results are wrong as well.

[udbrky]

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support (https://support.holdemmanager.com/support/product/1)' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.