HM2 don't import hand history for Snap Poker of 888

[Hidromanager]

Hi, I understand that it can not display the HUD at the tables, but does not import the history of hands played for can be reviewed after the session.
The history file itself is in the folder and hand is in history, but no imports HM2 or changes to the C: / HM2Archive / simply does not recognize history
Thank you

[udbrky]

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support (https://support.holdemmanager.com/support/product/1)' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

If it's still in the 888 folder, please use the same procedure.