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View Full Version : HUD not showing up on Ongame



Scarmaker
03-07-2016, 01:55 PM
Hello,

I am currently playing on Doxxbet (Ongame) and my HUD is not showing up at all despite hand histories import working well (I can see all the results and hands played as well as fresh hands showing up in the Active Session tab)

I am assuming this should be some kind of a small thing since before I re-installed my HM2, HUD was working perfectly with me not having to setup a single thing.

Thanks for any help
Tom

fozzy71
03-08-2016, 10:48 AM
Make sure your site is configured to save hands (http://hm2faq.holdemmanager.com/questions/521/Supported+Sites+-+Minimum+PC+Specs#Site%20Setup%20Info) and that HM2 is setup to auto import those hands.

*Note that we do not support play money hands (http://hm2faq.holdemmanager.com/questions/2901/Play+Money+Hands) so you must test/play real money hands when using HM2.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured (http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time +Adjustment) such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder (http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear%3F) if you are playing regular non-zoom type tables.

If you continue to have problems:

Please follow the instructions in this FAQ (http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F) and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging (http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu) > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F) with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support (https://support.holdemmanager.com/)' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Scarmaker
04-02-2016, 02:51 PM
The hand histories and time stamps are all good.
I was able to get to the HUD by using the Table Finder thingy in the Active Sessions tab (see screenshot)
I would like to not be forced to do this manually for each table I play in every session.

Thanks.

http://s28.postimg.org/ew46b99u4/hud.jpg

udbrky
04-02-2016, 04:32 PM
I cannot find any emails sent from your registered email address. Please follow the second part of Fozzy's post, starting in the 6th paragraph.

Scarmaker
04-10-2016, 06:28 AM
Problem solved, I was dumb enough to have Slovak language on instead of English.
You can close the thread now, thanks.

fozzy71
04-10-2016, 09:20 AM
You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

I will close this thread for you now. If you have other questions you can open a new thread or create a support ticket (https://support.holdemmanager.com/) via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.