Problems with my opponents hand stats not showing up

[Kiddex]

hi I am having problems with my opponents hand stats not showing up and my stats too. Also my holdem manager home page goes blank ,nothing shows up. Please I need help with this problem, thanks

[udbrky]

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - Hold'Em Manager 2 FAQs - Poker Software :: What can be done if the HUD does not work? (http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F)

Alternatively you can use our Priority Support Tool via the 'Contact Support' link here - https://support.holdemmanager.com/support/category/1/93 - which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it look for the 'Heads-Up Display (HUD) Issues' topic. Requests via the priority support tool receive higher priority than normal emails.