hud and hand import not working with new ipooker client

[praios]

hud and hand import not working with new ipooker client: afew days ago bet365 and williamhill updated their software to a complete new client science when neither the hands got imported nor a hud is poping up. please fix that as soon as possible

[fozzy71]

There are a few other threads about this already. Bet365 force updated to their beta client last week and caused similar problems.

Speed HUD won't work until we release an update. Premium and tournament tables will require you to use the Table Finder until they finalize their hand history updates so we can properly support those tables - Hold'Em Manager 2 FAQs - Poker Software :: How is Table Finder utilized if the HUD does not appear? (http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear%3F)

These changes for the Speed tables should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates. The Table Finder fix will take longer as we have to wait for them to update their poker client before we can make the tournament and premium table HUD work automatically.

[Elwood]

This is not a working solution for William Hill. When shifting the Finder Icon to the table, I get following message "Please choose a session to attach to this window first". But the window of table finder is empty.
Any idea?

[udbrky]

Please update to this version
http://www.holdemmanager.com/Downloads/8424_Hm2AutoUpdate.exe


If it still does not work:

Many Ipoker 'beta' clients have made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it. If you can still download their 'classic' client from their site, instead of their new 'beta' client, it should work as it used to.

Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

Add the folder in Site setup. Hold'Em Manager 2 FAQs - Poker Software :: iPoker Setup (http://hm2faq.holdemmanager.com/questions/742/iPoker+Setup)

Please see this FAQ on how to use table finder Hold'Em Manager 2 FAQs - Poker Software :: How is Table Finder utilized if the HUD does not appear? (http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear%3F)

If you continue to have problems please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - Hold'Em Manager 2 FAQs - Poker Software :: What can be done if the HUD does not work? (http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F)

Alternatively you can use our Priority Support Tool via the 'Contact Support' link here - https://support.holdemmanager.com/support/category/1/93 - which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it look for the 'Heads-Up Display (HUD) Issues' topic. Requests via the priority support tool receive higher priority than normal emails.

[Elwood]

Please update to this version
http://www.holdemmanager.com/Downloads/8424_Hm2AutoUpdate.exe
Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.



TY this was enough to solve my issue.
kr

[praios]

installed currrent beta:i played some hands on bet365 today (plo). No hud showing up tablefinder also not recognizing the tables. no hand got imported although i store hhs localy and correct folder got selected

[Elwood]

Please update to this version
http://www.holdemmanager.com/Downloads/8424_Hm2AutoUpdate.exe

Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

this worked-out for me. TY

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

[fozzy71]

installed currrent beta:i played some hands on bet365 today (plo). No hud showing up tablefinder also not recognizing the tables. no hand got imported although i store hhs localy and correct folder got selected

Please see this post above:


Please update to this version
http://www.holdemmanager.com/Downloads/8424_Hm2AutoUpdate.exe


If it still does not work:

Many Ipoker 'beta' clients have made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it. If you can still download their 'classic' client from their site, instead of their new 'beta' client, it should work as it used to.

Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

Add the folder in Site setup. Hold'Em Manager 2 FAQs - Poker Software :: iPoker Setup (http://hm2faq.holdemmanager.com/questions/742/iPoker+Setup)

Please see this FAQ on how to use table finder Hold'Em Manager 2 FAQs - Poker Software :: How is Table Finder utilized if the HUD does not appear? (http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear%3F)

If you continue to have problems please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - Hold'Em Manager 2 FAQs - Poker Software :: What can be done if the HUD does not work? (http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F)

......

and:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 (http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu) from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F) with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support (https://support.holdemmanager.com/)' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.