hypers not showing up on sngwiz for acr, other formats working fine in wiz

[TeUnit]

hypers not showing up on sngwiz for acr, other formats working fine in wiz

please advise,

t

(using 8.1, most recent hem2 version, uac ok)

[udbrky]

I could not duplicate this.

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support (https://support.holdemmanager.com/support/product/1)' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support (https://support.holdemmanager.com/)' and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.