Reports Tab not working

[Deuces_wild]

Hey guys,

Just recently got a new computer and trying to set HM2 up again. I've noticed that auto import works as the HUD is displaying correct results however when I try to look at my session in the reports tab it doesn't appear. Bizarre thing is when i search player it displays my name with the correct # of hands played?

Any Help?

[fozzy71]

Just because you see a HUD doesn't necessarily mean the hands are being imported, depending on the site/games you play. Your post is a bit unclear so we are going to need to see some logs and other files.

Make sure your site is configured to save hands (http://hm2faq.holdemmanager.com/questions/521/Supported+Sites+-+Minimum+PC+Specs#Site%20Setup%20Info) and that HM2 is setup to auto import those hands.

*Note that we do not support play money hands (http://hm2faq.holdemmanager.com/questions/2901/Play+Money+Hands) so you must test/play real money hands when using HM2.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured (http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time +Adjustment) such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder (http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear%3F) if you are playing regular non-zoom type tables.

If you continue to have problems:

Please follow the instructions in this FAQ (http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F) and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging (http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu) > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F) with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support (https://support.holdemmanager.com/)' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[Deuces_wild]

I have done all you suggested (setup auto import, changed the clock settings so it aligns). Interestingly every time I reboot HM2 it will display the correct reports and during a session it just doesn't want to update. However during a session the active session tab displays the tables i am playing (zoom cash, i have PS run as administrator).

[fozzy71]

I have done all you suggested (setup auto import, changed the clock settings so it aligns). Interestingly every time I reboot HM2 it will display the correct reports and during a session it just doesn't want to update. However during a session the active session tab displays the tables i am playing (zoom cash, i have PS run as administrator).

We need to see the logs and other files as requested but here is one more thing you can try:

Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters

Showing hidden files: Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows? (http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+)
Restart HM2 and the issue should be resolved.

If you continue to have problems please send the logs/files as requested in the previous reply I posted.