View Full Version : Not getting any errors.

02-22-2016, 12:10 AM
Im getting a 0.00% Frequency of Errrors. Any idea why that might be?

02-22-2016, 08:55 AM
SnowieApp only supports NL Hold'em cash games. Please make sure that such hands are showing in your active HM2 database.

SnowieApp for HM2 uses Windows Internet Explorer technology for displaying the information to you. Because of this your Internet Explorer must be updated to latest version together with all security updates. If it is not please update your Internet Explorer as well as run Windows Update - Download Web Browser - Internet Explorer (http://windows.microsoft.com/en-us/internet-explorer/download-ie)

After updating Internet Explorer you will have to ensure that your security software does not block HM2 or SnowieApp - Hold'Em Manager 2 FAQs - Poker Software :: Software Security Problems (Firewall) (http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29)

If you are unable to configure them properly, please remove/uninstall them (and install Microsoft Security Essentials or Enable Windows Defender) to see if they are the cause of issues. After uninstalling security software you will have to reboot your computer before trying to run SnowieApp again.

SnowieApp will automatically attempt to import hands from your HM2 database every 5 minutes.

If after 5 minutes hands from your HM2 database don't show inside SnowieApp, please follow these steps:

1) Open HM2, go to Settings > Featured Logging and enable the HMApps option and increase number of saved log files to 10. Click OK and restart HM2.

2) After restart go to SnowieApp tab and click Resend hands button. Please wait 10 minutes to let SnowieApp attempt to analyze the hands.

3) If hands will not show up after 10 minutes, close your HM2 and submit the log files - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F) - with a sample of the problem hands and screen shots showing the problems.

4) If hands show up you can disable logging that was enabled in Step 1.

04-20-2016, 03:16 PM
Why it works before, but now everyone gets this error.

Could you make patch update?

04-21-2016, 09:29 AM
We will be researching it later today for you and the others with this problem. I am assuming it is a server issue the developers will have to look into but I need to discuss it with our QA/Testing Manager first and he has been busy with some other projects.