PDA

View Full Version : HH and hud not working on Carbon Poker



blingo55
03-07-2011, 10:02 PM
I can't seem to get them to work. When I run auto import it imports the 1/1 file but 0 hands. Is this cause it is in .xml format ?

Patvs
03-08-2011, 12:01 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Are you playing cashgames or SNG/MTTs on Carbon?


Try to use the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

Left-click and drag the red X to that table window

Click OK

blingo55
03-08-2011, 01:02 AM
Cash games. I tried your suggestion and it said there were no unattached tables. I did the x dragging thing anyways and no change. I tried creating a new database as well, but no change. Might also be noteworthy that everything works perfectly on the cake network.

netsrak
03-08-2011, 04:46 AM
Please check the configuration for Carbon/Merge: http://faq.holdemmanager.com/questions/325/Merge+Network+Setup

If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

blingo55
03-08-2011, 08:36 AM
What version of Holdem Manager are you using? 1.11.06b


What poker site are you playing on and does the problem occur on more than one site? Carbon Poker, no.


Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT) NLHE


Have you clicked on the Start Auto Import button? What version of Holdem Manager are you using? Yes

Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database

Have you tried the Table Finder and did it work? Tried it didn't work http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

If you open the hand history files, are they written in English? Yes


Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

It imports a file after every hand when I have auto import running but it doesn't recognize it as a hand so it says: files imported 1/1 hands imported: 0. The player name I use doesnt show up in the list when i search it for the reports section.

gorsek1
03-08-2011, 08:59 AM
Same here cant use the hud on carbon poker i updated to the latest version for HM 1.11.06b

netsrak
03-08-2011, 10:11 AM
Seems like a problem with the hands.

Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.