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justafish
11-03-2015, 08:35 PM
I just got an error on starting HEM1: It tells me I have an unregistered software. Did you finally stop making HEM1 work at all or is there an error on my side?

fozzy71
11-04-2015, 09:03 AM
I just got an error on starting HEM1: It tells me I have an unregistered software. Did you finally stop making HEM1 work at all or is there an error on my side?

Please try all the steps on this FAQ - FAQ - Hold'em Manager (HM1) Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager)

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 so it may not work on your/most sites if they released major updates since we last updated it - FAQ - Hold'em Manager (HM1) Poker Tracking Software :: HM1 End of Life (EOL) Common Questions (http://faq.holdemmanager.com/questions/661/HM1+End+of+Life+(EOL)+Common+Questions)

We will try to help with registration problems but if you have technical problems with features/functions there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.

Please note that FTP/Stars recent rules changes makes HM1 no longer allowed on any Amaya software.