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View Full Version : Pokerstars KO SNGs - no winnings tracked, only bounties added



BeMyATMplz
07-27-2015, 12:45 PM
Hi, I have a new laptop for about 2 weeks now.
I lost my old database so I had to make a completely fresh one.
I mainly play 9 player SNGs, both regular ones and KOs.
However, there is a problem about KO SNGs.
It only tracks tracks bounties one, however, not the actual prize money won from any top 3 place.
This problem definitely didn't come up with my old database, it was always tracked correctly, and I can't remember to have ever done anything to have it working properly.

Here's a screenshot:

http://i61.tinypic.com/24y91m0.png

As examples:
Game 297 is a KO SNG I placed 3rd in, which means $4.60 one, however, it only added the 2 KOs I got during the game ($0.64 each. this is tracked correctly).

Game 299 I placed 3rd for $4.60 with no KOs won, winnings remained $0.00


Game 302 I got 1st for $11.53 with 2 bounties won, but again, only $1.28 added


And so on, you get what I mean.

Is there any pirticular way to fix this?


Regards

udbrky
07-28-2015, 03:10 AM
Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results. If you have any discrepancies you will need to edit the results manually - http://hm2faq.holdemmanager.com/questions/2082/Reports+%7B47%7D+Tournaments%7B47%7D+Tournament%7B 47%7D+Tournament+Editor

You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
http://hm2faq.holdemmanager.com/questions/642/Poker+Stars+Setup

For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Audit Files in .htm format. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.

The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
http://hm2faq.holdemmanager.com/questions/2022/How+are+emailed+hands+imported+into+Holdem+Manager %3F

If you continue to have problems even after importing the summaries there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.

We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 - http://faq.holdemmanager.com/questions/661/HM1+End+of+Life+(EOL)+Common+Questions