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View Full Version : HM1 ZOOM in Pokerstars problems



joaomales
05-06-2015, 10:52 AM
Hello, I started playing poker again and been having some troubles with HM when playing ZOOM.

The problems are:
-It has a delay of 1 hand i.e. when I'm playing a new hand it just shows the stats of the players in the previous hands.
-The stats are showed in the wrong location. When playing in ZOOM your place is always the same and HUD for my user is always changing places...

What I've tried so far:
-Set the Pokerstars and HM .exe files to "Run as Administrator"
-Updated HM1 for the latest possible version (1.4.02 if not mistaken)
-Turned off UAC (User Account Control)
-Downloaded and installed HM2, updated it to the last version and then copied two files (Blitz.dll and starscommunicator.hm2) to the HM folder


I'm going to be very honest, I bought a HM1 license years ago and if I can't this to work I'm just gonna go ahead and download the HM2 cracked version... It doesn't make any sense that I have to pay for a new license for HM2 when I have a license for HM1 that isn't even corresponding to my expectations as a customer.

Note: I'm playing in Windows 7 and my antivirus is Microsoft Security Essentials.

fozzy71
05-06-2015, 11:22 AM
I am not sure how you could have bought HM1 only a year ago unless you bought it 2nd hand which is against our EULA. We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 - http://faq.holdemmanager.com/questions/661/HM1+End+of+Life+(EOL)+Common+Questions

If you continue to have problems there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.