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View Full Version : Laptop crashed, now can't install it on another computer.



riprlz
02-11-2015, 07:21 AM
So, as the thread title says I'm travelling on vacation and my laptop crashed. I had 1 HM installed on my laptop and the other license on my PC back home. Now I'm using it on my gfs laptop but I can't register cause it says I already have it installed into 2 machines, it asks me to uninstall it on one of the machines before installing it on a new one.
But the thing is that as my laptop doesn't even turns on I have no way of uninstalling it, I using it on trial and still have some days left, but the trial will end before I get back home so I also can't uninstall it from my home PC.

I would like to know what should I do to be able to register it on a new computer if I can't access my old one to unregister it from there.

fozzy71
02-11-2015, 03:41 PM
You have to login to your account and reset your profiles.

Please try using our site to retrieve/reset the code whenever necessary - https://www.holdemmanager.com/store/login.php

If you have any problems after resetting the license profiles:

Please try all the steps on this FAQ - http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager


If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.