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View Full Version : Can't right click "Copy hand with stats" anymore



mehwtf
11-19-2014, 09:50 AM
Hi there!
Since today after starting hm2 it seems i can't rightclick and save hands to clipboard via "copy hand with stats" anymore..

it triggers a message "Error: the given key was not present in the dictionary".

..also my hm2 seems to have switched the client theme from default to black??? dont know how that happened

i didnt change anything at all...already tried with a system restore...the client theme is now back at default but the right click "copy hand with stats" is still not working.

The normal rightclick "Copy" option is working fine but i'd need the other option...and it always worked fine till today..

I emailed the logfiles with a link to this thread
any help with this?

fozzy71
11-19-2014, 11:23 AM
I checked the logs and confirmed my suspicion based your problem description that your database is corrupted.

Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance


If you continue to have problems, try the following:
Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/questions/3091/How+to+create+a+new+database+and+import+previously +played+hands


If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.


Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/questions/1471/How+does+Backup+and+Restore+Database%2C+Settings+a nd+HUD+configs+work%3F


If none of the above steps helped please zip and email the problem hand histories. If you have a large sample just send us a small sample which you can reproduce the problems with. Please include a link to the relevant thread if you posted this in the forums and send it to hm2support@holdemmanager.com


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.


When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.