HUD display problem

[angamor]

Hello, I play at WPT client. HUD displays only for two players. Always the same positions on all tables. Could you help me, please?

[fozzy71]

Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK





If you continue to have problems:

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.


Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch.


http://hm2faq.holdemmanager.com/questions/1661/Backup+and+Reset+HUD+to+Default+HUD+to+troubleshoo t+HUD+or+Crashing+Issues


If none of that helps:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[angamor]

Thank you. My customed HUD is corrupted. Thanks for help.

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.


Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.