Tournement problems

[briedel]

I played the micromillions knockout tournement yesterday, but Hem aint registering it rigth. I wont about 12 dollars in bounty and 5 dollars from my placement, but in Hem does it says i won 33 dollars. Does anyone know how i get Hem to register it right.

[udbrky]

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results.

You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
http://hm2faq.holdemmanager.com/questions/642/Poker+Stars+Setup

For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.

The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
http://hm2faq.holdemmanager.com/questions/2022/How+are+emailed+hands+imported+into+Holdem+Manager %3F

If you continue to have problems even after importing the summaries, please zip and email the problem hand histories (HH files) and tournament summaries (TS files). All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have changed the default. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\DD\MM to support@holdemmanager.com with a link to your thread.