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iamGrr
11-10-2014, 11:36 PM
After the most recent update HM is not giving me reports for any of the hands played previously. It is displaying the reports for hands I have played after the update. (trial version)

fozzy71
11-12-2014, 10:18 AM
I'm sorry to hear you're having issues with the software and I apologize for the delay.

Close HM2
Please delete everything in:


Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters


Showing hidden files: http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+
Restart HM2 and the issue should be resolved.


If you continue to have problems:

Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance


If you continue to have problems, try the following:
Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/questions/3091/How+to+create+a+new+database+and+import+previously +played+hands


If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.


Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/questions/1471/How+does+Backup+and+Restore+Database%2C+Settings+a nd+HUD+configs+work%3F


If none of the above steps helped please zip and email the problem hand histories. If you have a large sample just send us a small sample which you can reproduce the problems with. Please include a link to the relevant thread if you posted this in the forums and send it to hm2support@holdemmanager.com


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.


When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.