failed to load table scanner

[MehrPower]

I installed HEM on my new laptop and at first it worked but now when I try to start it always crashes and shows that image.
http://img5.fotos-hochladen.net/thumbnail/hemla5vu1jwcp_thumb.jpg (http://www.fotos-hochladen.net/view/hemla5vu1jwcp.png)

[fozzy71]

Typically, this is caused by a corrupted file. This can be solved by deleting these files:


ScannerLog.txt
holdemmanager.config in


Windows 7 log file location: C:\Users\username\AppData\Roaming\Holdem Manager\
Window XP log path location: C:\Documents and Settings\User_name\Application Data\HoldemManager


If you cannot see the appData folder then see this tutorial explaining how to show system and hidden files:
http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+


Please copy the file to your desktop before you delete it and if it solves your problems please attach it to an email and send it to us so we can try to duplicate/fix the problem for the future.


You should also follow these steps, as the log indicates that HM2 is having trouble accessing and updating files in the above folder. Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se


Once you delete the file, restart HM2 and if the problem persists follow these instructions for sending us a new log file directly after the crash and before you restart HM2 - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F. There might be new information in that log file that helps us to narrow down the issue.