Inconsistent zoom HUD

[Marge147]

So even before the pokerstars.uk issues i always had trouble with my zoom hud, one day i start my pc, open hm2 as admin, followed by stars as admin and my hud would be working fine. The following day, i would do the exact same process, and it just doesnt work. I mess about redownloading the version of hem i currently use, restart pc, and half an hour later it might be working, but not always. I managed to get my hud working without the beta update for pokerstars.uk, but then the next day it had stopped so i ended up doing the beta update which actually fixed it. Im back the next day and its back to not working, and im just oi having to reinstall hem everytime it doesnt work. Whats causing this?

[fozzy71]

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29#MSES
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)


Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.


Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables


If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

[Marge147]

Windows 8.1 64bit, windows defender. I've added the files to the exceptions list and it seems to have worked for now. However this is a new laptop but even with those on my old PC i still always had an issue. If the problem comes back ill post in here again

[fozzy71]

Windows 8.1 64bit, windows defender. I've added the files to the exceptions list and it seems to have worked for now. However this is a new laptop but even with those on my old PC i still always had an issue. If the problem comes back ill post in here again

Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.


Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.