tabkes going black

[Evangelion67]

Hello
I play 15 tables on Pokerstsras, cash games, and from time to time they freeze and the tables go black for like 30 seconds.

I don´t have any antivirus, I only use the Microsoft security esentials. I already put all the files requested on exlcude list and also on the firewall.

I play 8k hands daily, and import some also. I ran maintenance everyday at the end of the day.

need help

[fozzy71]

I'm really sorry and I know there is nothing more frustrating than having issues like this when trying to play. I hope i can help you resolve this quickly.


What is your hard drive model, RAM and CPU? You can find this in your Control Panel - System - Device Manager. Sometimes lower spec PC's can contribute to lagging but that is not to say we can't still improve it further.


Does it help if you try disabling Note Caddy? Open HUD Settings, make sure you are on the HUD Designer tab, and uncheck "Show Caddy notes in HUD." Restart HM2.


In the meantime while you reply with those details I have a couple of things you can try that will improve the performance of your PC in general


Please check these 2 FAQs and try all the steps there to see if they help:
- http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29 - Resolves issues where security software continually try to scan files and processes which can slow down your PC
- http://hm2faq.holdemmanager.com/questions/3231/Fix+Holdem+Manager+2+Lagging+%28Reports+%26+HUD%29 - General tips and solutions for performance issues


A few other things you could try to see if it helps when playing:
- Try leaving HM2 on the 'Home' tab when playing.
- Try picking a villain in the reports that only has a few hands in your database instead of your hero and restart HM2.
- Try creating a new smaller database with just hands from the past 1 or 2 months to use when playing.


Another thing you can try since you play so many hands and have such a large database is to edit the hm2 config file to force HM2 to use more or less RAM and see if it helps. I have attached an open office document with instructions if you want to try that also.


If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -
http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F