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MICA32
03-06-2011, 12:34 AM
I cannot open HM after I recently installed a Vista update. I saw a sticky that looked like it was addressing my issue, but the solution didn't seem to apply once i followed the step by step.

I error message i am getting says "The following error occurred when trying to open the database: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host"

I have no idea what this means, please help

fozzy71
03-06-2011, 10:19 AM
This is usually a firewall or windows update issue.

Which Operating System, Firewall, and Anti-Virus are you using? If you have any 3rd party security software installed please uninstall it temporarily, enable Windows Firewall's recommended settings through your Control Panel, and install Microsoft Security Essentials for antivirus/malware protection while we try to solve this.


Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.

http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems

Please try following these FAQs, step by step:

1) http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+
2) reinstall the same version of postgresql, using the same \data folder - http://faq.holdemmanager.com/questions/71/Reinstall+PostgreSQL+Preserving+Old+Database
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

MICA32
03-07-2011, 05:38 PM
Thanks for your help fozzy. I was promted to install another update last night, which i did, and as of this morning HM loaded just fine and has been working with no issues. I will save this info for future reference