Just installed hem 2

[Gelubucur]

i use hem 1 with no problems . i installed hem 2 and i receive this error..

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?


Update to: http://www.holdemmanager.com/Downloads/8205_Hm2AutoUpdate.exe


For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: Turn User Account Control on or off - Windows Help (http://windows.microsoft.com/is-is/windows-vista/turn-user-account-control-on-or-off)

[Gelubucur]

I don`t find the hudfuncsapp.exe .. i most install holdem 2 on my holdem 1 folder? Or they run separatly? i still get the error

[fozzy71]

They are 2 separate programs installed in two different folders that run independently. You do not need 1 installed to run the other.

Typically, this is caused by a corrupted file. This can be solved by deleting the ScannerLog.txt file in


Windows 7 log file location: C:\Users\username\AppData\Roaming\Holdem Manager\
Window XP log path location: C:\Documents and Settings\User_name\Application Data\HoldemManager


If you cannot see the appData folder then see this tutorial explaining how to show system and hidden files:
http://hm2faq.holdemmanager.com/questio ns/832/How+are+Hidden+Files+Viewed+in+Windows%3F+


Please copy the file to your desktop before you delete it and if it solves your problems please attach it to an email and send it to us so we can try to duplicate/fix the problem for the future.


Once you delete the file, restart HM2 and if the problem persists follow these instructions for sending us a new log file directly after the crash and before you restart HM2 - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F. There might be new information in that log file that helps us to narrow down the issue.