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View Full Version : HM2 zoom still not work after update



steel88
09-08-2014, 11:23 PM
Updated HM2 and my HUD for zoom still not appearing???

fozzy71
09-11-2014, 10:34 AM
I am sorry for the delay in reply.

Make sure you always start HM2 first before you open the PokerStars Client.
Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables


Check your C:\Users\User_Name\AppData\Local\Temp folder for a file named StarsCommunicator.hm2 and if you see it please delete it.
If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+


If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool


Please reproduce the problem and attach:
- Screen shot of the table/desktop
- Original hand history for the table with the issue
- Screen shot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.