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Dustangel
09-03-2014, 06:31 AM
Hello,

Yesterday after comparing PokerStars hands counter and HM hands counter after a session I've found out that they are different (1208 and 1144). I've located the hh folder and manually reimported all hands played. The import counter showed 1208 but still only 1144 hands are shown in HM report. The filters are disabled except for the date filter. Regular NL cash, not zoom, and the day before everything was working fine.

Didn't know what to do so I backed up database and then restored it and then tried to purge the last day I played and reimport it, but what happened is that at import some hands are marked as duplicates, some as errors, and some as imported, and a few iterations of importing same batch of hands yield somewhat increasing results and eventually 1208 hands are claimed as duplicates, but I now only see 14 in the filter for that day.

What's going on with my database, help please?

fozzy71
09-03-2014, 09:07 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.14.02.exe

Try importing the hands to a new database.

If you continue to have problems there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.

We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 - http://faq.holdemmanager.com/questions/661/HM1+End+of+Life+(EOL)+Common+Questions