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Madsaac
08-29-2014, 06:15 AM
Hi,

I have just purchased a new computer with Windows 8.

I can't seem to import my hands. I have tried finding 'Hidden Files", followed instructions, etc but nothing is working.

I have a coaching session very soon and need the data.

Could you please help?
Thanks

sideshow
08-29-2014, 03:39 PM
Hi Madsaac

Is the problem with live import? If so Usually this is a to do with the wrong configuration or import folders not setup correctly. please see the following FAQ on how to setup your configuration and auto import folders http://hm2faq.holdemmanager.com/questions/2931/Site+Setup

Please also note that Play money tables are not supported.

If this is a problem with manually importing hands is the problem that you can't locate the folder that you want to import from or is it that the hands are not importing and giving import errors?

Thanks
Denise
HM support

Madsaac
08-29-2014, 05:26 PM
Thanks but I've bee all through that.

It says this folder has not been tagged to a poker site but it has the Pokerstars logo next to it.

I can't locate a folder on my computer.

And there are no folders in the Auto Import Folders...its empty

Madsaac
08-29-2014, 05:39 PM
And I think the folder is empty

Madsaac
08-29-2014, 05:45 PM
I may have had 'PostgreSQL' not ticked when I did the set up.

Patvs
08-30-2014, 07:45 PM
If you can open HM2, PostgreSQL is running.



Your handhistories, what exactly is your issue:

You can't find your handhistories? (because the handhistory folders are empty).
Or you can find them, but it won't import them?
Do you have your old archive folder (C:/HM2Archive) with the original handhistory files?

Or your hands import just fine, but you can't see them in the Reports / Active Session?


--


If you mainly play on PokerStars, also update to: http://forums.holdemmanager.com/hm2-releases/514742-2-0-0-8203-pokerstars-zoom-bwin-premium-update.html

Madsaac
08-30-2014, 11:08 PM
I think it's 'You can't find your handhistories? (because the handhistory folders are empty)'.

Patvs
08-31-2014, 12:47 AM
This is a new computer right?

On your old computer, backup the archive folder C:/HM2Archive.
Zip/RAR it--> transfer it to the new computer. Run a import from folder on it.

Alternatively, if you ONLY play on PokerStars, email PokerStars and request all your handhistories.

----


On the new computer:
-Install the pokerclient(s), make sure the lobby language is in English
-Make sure it saves the handhistories: http://hm2faq.holdemmanager.com/questions/521/Supported+Sites+-+Minimum+PC+Specs
-Add the folder as an auto import folder in HoldemManager (it should do this automatically, if you've played a hand)

-Don't worry if the default folder a pokerclient wants to save the hands, is a hidden system folder in (C:\Users\{username}\AppData\Local/PokerStars/Handhistory . HoldemManager will still detect these folders, and the handhistories will be moved to the archive folder anyways.

Madsaac
09-05-2014, 08:51 PM
Thanks
I managed to download all of the hands manually.

However I have another problem. I'm unable to connect to PostgreSQL Database. It says I have an invalid password but it was working only yesterday.

It just froze and wouldn't load.

Thanks

fozzy71
09-06-2014, 10:33 AM
Please see the FAQ below for a resolution to any PostgreSQL password issues
http://hm2faq.holdemmanager.com/questions/1151/Password+Issues+%28PostgreSQL%29

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29#MSES
4) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)



If you continue to have problems this is usually a firewall or windows update issue and the following guide gives a step by step guide:
http://hm2faq.holdemmanager.com/questions/1001/Can+not+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+

Madsaac
09-06-2014, 11:13 PM
Please see the FAQ below for a resolution to any PostgreSQL password issues
http://hm2faq.holdemmanager.com/questions/1151/Password+Issues+%28PostgreSQL%29

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29#MSES
4) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)



If you continue to have problems this is usually a firewall or windows update issue and the following guide gives a step by step guide:
http://hm2faq.holdemmanager.com/questions/1001/Can+not+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+

Thanks for the reply but fairdinkum.

What a lot of mucking around it was working just two days a go and decided to stop. Surely HEM2 has been configured to deal with these challenges.

I'm the sort of guy where you pay for something and expect it to work without the hassle, plug it in and away you go.

So essentially your saying I need to uninstall my anti virus software?

Is there a better and easier way?

Thanks

Madsaac
09-07-2014, 03:57 AM
Please see the FAQ below for a resolution to any PostgreSQL password issues
http://hm2faq.holdemmanager.com/questions/1151/Password+Issues+%28PostgreSQL%29

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29#MSES
4) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)



If you continue to have problems this is usually a firewall or windows update issue and the following guide gives a step by step guide:
http://hm2faq.holdemmanager.com/questions/1001/Can+not+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+

Hi

I have followed those steps carefully and its still not responding.

Thanks

fozzy71
09-07-2014, 08:58 AM
Have you tried the password steps again or tried to completely reinstall postgresql after uninstalling your 3rd party security and replacing it with the ones recommended?

If you continue to have problems it may be easier to schedule a remote support session and have one of our techs help you get it connected/reinstalled but they are busier than normal right now so it may take some days to get a meeting scheduled.

Please send an email to hm2support@holdemmanager.com with a link to this thread, your forum name, and let us know when you are available in GMT time for a teamviewer session - GMT: Greenwich Mean Time - World Time / Time in every Time Zone (http://wwp.greenwichmeantime.com/)


Please remember that we schedule a couple days in advance and need to fit it into our schedules. So give us a few different day and time ranges to choose from.


Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer


Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below first:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections.
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue.

Madsaac
09-08-2014, 06:28 AM
Thanks

I have tried to do that Priority Support Tool process but at the end it asks for *HM2 Log File:

What's that?

Please mate I just want my HEM2 to work, I'm finding this whole process very cumbersome. I have spent hours trying to do what you suggests and I still can't get to work.

I have had to cancel two coaching sessions because of this. I have been dealing with you guys for two weeks and HEM2 is still not working.

I have another coaching session planned for Friday, I would REALLY like this sorted.

Please help
Thanks

Patvs
09-09-2014, 03:36 AM
Log file is: please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

C:\Users\{username}\AppData\Roaming\HoldemManager\

Madsaac
09-09-2014, 07:29 AM
C:\Users\Ian\AppData\Roaming\HoldemManager

Thanks