cant find subfolders!

[hake110]

hello,

This afternoon i tryed to log into my hud but it did not work, so i de-installed it because i dont have much important history on it but still want to keep track.

I installed everything new. all the settings done, as saving hand historys in english undhidden folders etc.

BUT the hud doesnt find my stars folders to import.

it does find partypoker tho, but doesnt find stars, how can i solve this the easiest way?

[udbrky]

Currently, Stars has an issue where it changes the hand history folder. In their options, and in the user.ini, it will say:
c:\users\appdata\local\pokerstars\HandHistory

But it creates and puts the hands in:
c:\users\appdata\local\pokerstars\HandHistoryUsern ame

We read from the user.ini file, thus the correct folder is not in the list.

Due to Windows permissions, that folder may not add to the Site Setup.

In that case, you need to create a new folder, such as:

c:\starshh

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support 572

Please zip and email the requested files to hm2support@holdemmanager.com to let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear572

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

[hake110]

hello, i got it done, and my hud works on the tables again!

but it doesnt shows any tourney graphs now, but it does show played tourney hands with ev etc. but no graphs, what do i so there to get it going?

[fozzy71]

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.14.02.exe

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM1 to properly calculate the size, places, and prizes. If you play at PokerStars you may need to request and import any/all of your old tournament histories and import those to HM1. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client to be sure that it is enabled in the Pokerstars options and be sure that HM1 has added the folder to your Auto Import Folder Configuration.


http://faq.holdemmanager.com/questions/441/Poker+Stars+Tournament+Summary+Setup




Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.


They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.


The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.


http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+




We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 - http://faq.holdemmanager.com/questions/661/HM1+End+of+Life+(EOL)+Common+Questions


If you continue to have problems there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.