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gwenpok
03-02-2011, 02:21 PM
helle my name is gwen , i m new in this forum , sorry for my english that won t be perfect
i tell u my probleme with hm
i had this tracker since 3 months , and i never had problems with .
but now i have difficulties with hm since 2 ; 3 weeks , indeed , it doesn t record all my hands when i m playing several tables ( i play 4 or 5 tables) , it record 95% of my hand , and it s a problem when i chack my session or myt graph , some hands doesn t appears , but these hands exist in my history hand on my computer , i can find them , but they are not recorded in HM , it s often hand with big pot ,
thank for helping me :(:(:(:(:(

Patvs
03-02-2011, 06:42 PM
On which site where these hands played??

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Create a new empty database, try reimporting all the hands.

gwenpok
03-02-2011, 06:46 PM
ty i m playing on full tilt poker , my import folder are correct i download the link ty

Patvs
03-02-2011, 07:27 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

gwenpok
03-03-2011, 07:43 AM
i m using windows 7 and my firewall is microsoft

Sarek
03-03-2011, 04:53 PM
possibly you close tables too fast after loosing hands?
give room some time to write hand in file