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View Full Version : HM2 HUD not working while Tiltbreaker is running



hylianer
06-28-2014, 10:14 AM
Hi guys,

I can't manage to get my HUD to work while Tiltbreaker is running, even though HoldemManager imports all hands correctly.
I've tried several startup orders (first Stars then HM, first HM then Stars) and restarted HM2 many times during a session (and started/stopped import/HUD as well).
PokerStars and HM2 are running as admin and everything is working fine if Tiltbreaker isn't installed.

More information:
- PokerStars 6 (Build: 8137)
- HM2 2.0.0.8118 (Holdem Pro)
- Tilt Breaker 1.769.1 (15-day trial)

Tiltbreaker is also tracking all hands correctly and im pretty sure i'll buy the software if my HUD is working with it.

udbrky
06-29-2014, 10:35 PM
Please follow these steps completely:

http://forums.holdemmanager.com/bug-reports/104721-no-hud-table-only-3-hands-showing.html

We will need the answers to the questions in the thread as well as the log.

At what step does the process fail?

- Are hands being saved?

- Is the correct folder in the site setup?

- Are hands being imported manually?

- Is the time set up correctly?

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support 572

Please zip and email the requested files to hm2support@holdemmanager.com to let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear572

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.