The premium default badges don't appear

[Philforever]

Hello everyone,
In using Notecaddy edge, the premium default badges don't appear unless I clear your settings, then when I restart HM2 they don't appear again, unless I reset your NC settings again. I clear settings as indicate here Resetting NoteCaddy to factory settings - Assaultware Wiki (http://wiki.assaultware.com/Resetting-NoteCaddy-to-factory-settings.ashx) at each time before starting HEM2 to have all the badges (premium and edge) and not only edge badges.
Can the NC developer help me please ? Or someone else ?
Thanks a lot.

[sreticentv]

You need to make sure your firewall isn't blocking holdemmanager.exe from outgoing traffic

[Philforever]

Hello,
I created a rule in my firewall to autorize HEM2 but It doesn't change the problem.
Thanks.

[sreticentv]

Please send a log file How to make logs and send it to support - Assaultware Wiki (http://wiki.assaultware.com/How-to-make-logs-and-send-it-to-support.ashx)
You don;t even have to turn on logging. Just open hm2, wait 3 minutes, close hm2, find/send the log.
I am 95% sure it's a connectivity problem though

[Philforever]

Hello,
I just sent you an email at support@notecaddy.com.
Thanks.

[Philforever]

Hello,
I sent you an email at support@notecaddy.com.
Thanks.