Licence does not work

[eiserpel]

Hello,

I can not install HM 2 with my licence code. The date of purchase was 2009/04/20. I have downloaded the installer file from pokerstrategy.com and holdemmanager.com, but it does not work. It is a long time ago and I am not sure if the licence code is valid or expired or maybe if it is the appropriate licence to the current program issue.

After the failed activation I have followed the instruction on your website ( reset all profiles, delete the hm.lic file,
firefox proxy=off) but I have not any success.

regards from Germany

Thomas

[fozzy71]

This is for HM1 I assume?

1. Shutdown Hold'em Manager and update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.14.02.exe
2. Navigate to your RVG Software/Holdem Manager/Config folder
3. Create a new text document in the Config folder and name it LicDebug
4. Restart Hold'em Manager

You should hopefully be able to enter your code now. Once you have done this close Hold'em Manager, delete the LicDebug file and restart Hold'em Manager.

If you continue to have registration issues, please send your new Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com with a link to this thread and your forum name. If your Windows is hiding known file extensions the file will simply be called 'reg'.

[eiserpel]

[QUOTE=fozzy71;2271502]This is for HM1 I assume?


Yes, you are right, it is HM1. :) and now it works. Many thanks!

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.

[Ciddafazzu]

Same problem here and your solutions doesn't work. I will send my reg file to support. Regards

[Skaidy]

Today I have license problem as well. I tried the fix, but it still says:
"A valid license could not be obtained for 'Holdem Manager'. Please contact Hold'em Manager for assistance."

[omgitsmihai]

Same poblem here!Cant even reset the licence key.I tryed everything but seems that the problem is with HM server or something.Im using HM1.

[fozzy71]

I just woke up and duplicated the problem. I am checking with the developers and waiting on a reply. This particular error would normally mean a proxy error but since there are multiple people here and me all duplicating it then it is likely a server issue. Once I have more info I will update this thread.

[Hlazor]

Same poblem here!Cant even reset the licence key.I tryed everything but seems that the problem is with HM server or something.Im using HM1.

Same problem. License server crashed ?

[MaxWarHawk]

Same poblem. Russia.

[nickrock]

same problem.Hurry up please

[fozzy71]

We had a temporary issue with our server which is now resolved and we apologize for any inconvenience caused. If you have not already done so please try running Holdem Manager again.

If you continue to have problems please try all the steps on this FAQ - http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

[MaxWarHawk]

Work, thanks.

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.

[TeUnit]

i still cant get it to work, where do i send log file to?

[jimi_]

This is not resolved. I tried to delete my licences in "My Account", it didnt let me. I also deleted holdemanager.lic file in the Programdata/XHEO folder like was suggested in the FAQ, didnt even find holdemmanager.exe.ldat. Seems like absolutely NOTHING is working with your shitty software or site. Fix your shit. Im sending the logs now.

[Gawuss]

yea same here.... it just doesn't work, what should I do?

[Chuika]

Yes, same here
I'v done
Reset all profiles in my account
There is no holdemmanager.exe.ldat in holdem manager folder
Deleted C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic
Created LicDebug.txt in config folder
Reentered my key
Still the same problem

[fozzy71]

The HM1 registration server is down again. We are working on it but it may take a couple of hours until we can get this problem resolved for HM1. Once it is confirmed as resolved I will update this thread.

[fozzy71]

It should be working again now.

[TeUnit]

thanks working good

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.

[Gawuss]

I still can't open my HM. These are the messages I get:
screenSHU - The fastest screen capture ever. (http://scr.hu/0wfn/4utj0)
and when I click OK:
screenSHU - The fastest screen capture ever. (http://scr.hu/0wfn/j0i3r)
when I click Yes:
screenSHU - The fastest screen capture ever. (http://scr.hu/0wfn/okkw0)


please help!!!

[iampi]

License Failure Details
--------------------------------------------------
6/22/2014 2:36:58 PM
de
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
The operation has timed out

System Info
--------------------------------------------------

Timestamp: 2014-06-22T14:36:58 / 2014-06-22T21:36:58
Entry Assembly: HoldemManager, Version=1.11.5.8077, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4927
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: (redacted)

Assemblies
--------------------------------------------------

9ra5zvxs *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)


Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.8077 / 1.11.5.8077 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

[iampi]

License Failure Details
--------------------------------------------------
6/22/2014 2:36:58 PM

Just tried again after an hour and it seems to be working.

[udbrky]

I still can't open my HM. These are the messages I get:
screenSHU - The fastest screen capture ever. (http://scr.hu/0wfn/4utj0)
and when I click OK:
screenSHU - The fastest screen capture ever. (http://scr.hu/0wfn/j0i3r)
when I click Yes:
screenSHU - The fastest screen capture ever. (http://scr.hu/0wfn/okkw0)


please help!!!

Please see the following guides for postgres related issues.

For issues with postgres:

http://hm2faq.holdemmanager.com/questions/1001/Can+not+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+#wont-install

To change your folder permissions:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

For help with Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Other security software:

http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29

[udbrky]

Just tried again after an hour and it seems to be working.

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.