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View Full Version : Ongame -HUD disappears



noap_
12-04-2008, 09:00 PM
If I start playing at ongame, everythings fine, but after some time the HUD disappears from some tables and never returns!
(I've already installed the 0.4 beta)

I've bought HM just today and till now I'm pretty disappointed!

morny
12-04-2008, 09:36 PM
Please update to this version http://www.holdemmanager.com/downloads/HmUpdate.exe

Does the HUD crash or just disappear, what if you launch it again? Do the hands import for these tables it stops showing on, what kind of games is it, cash, tourney etc?

noap_
12-04-2008, 09:54 PM
The HUD doesn't crash, it "just" disappears on some tables.
And a load of hands are also missing (after importing im checking cash game -> reports and there are just 1-2k hands, but I've played about 4k today; filters are set the right way).

relaunching the HUD doesn't help. Tried it a few times. Even shutting down HM and restarting it doesn't help.

Im playing cash game, full ring, NL.

Al1
12-05-2008, 07:33 AM
The HUD doesn't crash, it "just" disappears on some tables.
And a load of hands are also missing (after importing im checking cash game -> reports and there are just 1-2k hands, but I've played about 4k today; filters are set the right way).

relaunching the HUD doesn't help. Tried it a few times. Even shutting down HM and restarting it doesn't help.

Im playing cash game, full ring, NL.

Can you create a new DB and import critical hands here (your 4K for example) and tell me if it works?
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

noap_
12-05-2008, 07:51 AM
No, doesn't help. The "auto import" says 2 files found, 101 Hands imported and then it keeps this status:

http://img367.imageshack.us/img367/9730/hmautoimportlw9.jpg

(nothing happens after 5 seconds)

Auto Import settings:
http://img367.imageshack.us/img367/3882/hmautoimportoptionstt6.jpg

Al1
12-05-2008, 08:12 AM
Have you imported your hands from the folder where they are moved?

noap_
12-05-2008, 08:15 AM
The hands aren't moved anywhere, as they shouldn't be as told in the FAQ for importing hands from onamge databases.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?topicid=43&faqid=148

AllorNothing
12-05-2008, 11:21 AM
Ive been experiencing the same problems with my ongame imports from stryyke poker. After each import I am missing roughly half the hands that I have played. I also have the problem that stats dissapear on random tables. The stats do sometimes reappear if I uncheck and recheck the boxes for these tables in the Table Manager.


I have installed the new update and have my Databases setup correctly for Ongame.

The Importer seems to work with tournies.

morny
12-05-2008, 12:02 PM
Can you move your database to a new folder to backit up and Ongame will create a new database automtaically next time you start it. Then delete the import folders and recreate using version 1.07 and it will automatically set to archive the database, this has been a big help to alot of people so let us know how it goes.

noap_
12-05-2008, 12:20 PM
So i have to set the archive option? Because the FAQ says NOT to set it!?

Btw. I haven't got a checkbox to tick the option "move files after import". I'm just able to select an archive folder.

noap_
12-05-2008, 05:41 PM
... and as if that would not be enough bad things on HM, it's getting worse:
Sometimes if a player leaves the table and a new one sits down, the old players stats aren't replaced by the new players one! (even not after 10 minutes)

and besides that: the things you told me to do didn't solve the problem of disappearung HUD on some tables!

*edit*
I got this error message suddenly:

http://img228.imageshack.us/img228/8869/hmsqlerrormsghz9.jpg

I have installed postgresql-8.0.3 and sqliteodbc

*edit2*
I've deinstalled sqliteodbc and the old postgresql version and installed postgresql 8.3 (from your site)
We'll see if this helps.

noap_
12-06-2008, 07:22 AM
Didn't solve the "hands are missing if importing"-problem!
(If it solved the HUD-problem: I don't know. I haven't tried it yet)

panic
12-08-2008, 05:44 AM
I have a similar problem.

The box where the recently played hands are is visible, but the stats for villain and hero are gone on Ongame.
I have no problem with the HUD on other rooms.
I updated to the latest beta version, switched off Spybot S&D.
All hands are imported. and in the table manager the table is tracked like normal.

noap_
12-09-2008, 01:09 PM
Support offline?

morny
12-09-2008, 05:53 PM
Sorry i was off this weekend and missed these thread when i got back, apologies for that, if you contact me by email we can get a teamviewer session up and running quickly and look into this. morny@holdemmanager.net and link to this thread in the email

btw ive updated the FAQ now to reflect the new import changes so have a look and make sure its setup as per the FAQ if its not already

hydra1ysk
12-11-2008, 05:15 PM
same problem here but i fix this problem moving the table window....

I download the 1.07 version. The other problem is the stats, the hud doesn't update.

panic
12-12-2008, 03:09 AM
any sollutions yet?

morny
12-12-2008, 02:00 PM
Were looking into this, the problem was hard to track because when someone sent me there database all the hands imported fine but it turned out the hands import fine if you do it manually but they stop importing some hands while playing live. So well look into this and try and find a solution asap since we have found the problem now

noap_
12-14-2008, 09:28 AM
But if I stop playing, close the software (or not) and continue importing from the database, the hands failed to import during gaming aren't imported afterwards.

morny
12-14-2008, 04:41 PM
Can you email me the database that dosent import the hands so please and well see if there errors or what happened them morny@holdemmanager.net and include a link to this thread