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PJFA1000
12-03-2008, 03:32 AM
I need help. Yesterday I won 125bb in one pot but holdemanager never registred the hand. I found the hand in my client and saved the HH on my computer, imorted it manually. But still HM dont have the hand?

I´m playing on GNUF. Using VISTA. The importfolder on GNUF seems to be:
Program Files>Gnuf>Poker

There is no MPP folder.

What should I do?

PJFA1000
12-03-2008, 08:11 AM
Hello? Help!

Al1
12-03-2008, 09:14 AM
Hello? Help!

Escalated to morny (Support), he will answere asap.

morny
12-03-2008, 02:02 PM
Are all the other hands importing or was it just this one hand? Can you email me the HH if its just 1 hand and if it s lots of hands then please try a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and also make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=101

hredunos
07-02-2009, 08:48 AM
Same problem :confused:
I have new PC with XP 64bit. HEM misses today 2 big pots (I played 600hands), yesterday missed ~5 hands (also big pots)
I play at Unibet poker.

On my old computer with Win XP missed hands was rare problem.

fozzy71
07-02-2009, 10:08 AM
Please check this thread for the latest news about Ongame and HM - http://208.109.95.123/forum/showthread.php?t=11834

Make sure you have the latest Beta version, 1.09 Beta 11a. Link is in my Sig.

Try importing them again, after updating. You may need to rename the files or copy them to a different folder, and manually import them, for HM to see them again. You could also try creating a new DB for testing the import.

If they still don't import properly, please send the hand history files, with a link to this thread and your forum name, to support@holdemmanager.net.

Rvg72
07-02-2009, 12:59 PM
please email the any original hand histories that are not working to support@holdemmanager.net - don't copy the hand history into the email because it changes the formatting a little bit

Thanks,
Roy