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lasvegasculture
02-20-2011, 02:55 PM
No hud at all on the 11:35 1K gtd $1 1r+1a multientry on ftp today. Ftp pushed out an update when I logged on this morning. I got the hud working for the last couple weeks with 1.11.06a update after having no hud for all of January. Now nothing with that version. I also updated to 1.11.06b and same result. Both hem versions have table manager version 1.11.05fi with them. Still no hud when i get down to one table/entry left.

PLEASE PLEASE FIX THIS!!!!!!

Patvs
02-21-2011, 06:46 AM
Set your Full Tilt lobby language to English,

Can you force the HUD to come on using TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

lasvegasculture
02-21-2011, 05:52 PM
language is in english

table manager shows all 4 tables

table finder shows no unattached tables

lasvegasculture
02-21-2011, 05:53 PM
this problem is only for multi-entry tourneys

lasvegasculture
02-21-2011, 06:15 PM
email with hh and summary sent

Patvs
02-22-2011, 12:04 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Turn off OCR and Live Tracking for Full Tilt.
Use a default Full Tilt table theme (classic / racetrack)

lasvegasculture
02-25-2011, 01:53 PM
Soooo, I sent HH and summary to support 4 days ago, and got nothing but an automated reply. I have tried both 1.11.06a and 1.11.06b internal. I can get a hud on other multientry tournaments but not this one.

There 2 differences between me getting a hud and not getting one

1. Entry sequence: when i have a multientry hud I have entered with 1 entry and then added on additional entries. I entered the non working hud tourney with all 4 entries from the start.

2. Tournament type: 11:35am 1r+1a rebuy tourney does not show a hud, 20:15 daily dollar does have a hud, 00:20 KO tourney does have a hud.
This is the issue I think, something is different with the 1r+1a tourneys.

Patvs
02-25-2011, 02:35 PM
PM me which email address you used to email the 1r+1a tourneys handhistory to support so I can track your ticket.

lasvegasculture
02-25-2011, 08:34 PM
sent email to support@holdemmanager.com subject same as this thread. Monday, February 21, 2011 2:01 PM

just entered a regular multi entry with all 4 entries at start and hud worked. So the problem should be something with multi entry 1r+1a tourneys, not with all 4 entries from the start.

fozzy71
02-26-2011, 10:02 AM
sent email to support@holdemmanager.com subject same as this thread. Monday, February 21, 2011 2:01 PM

just entered a regular multi entry with all 4 entries at start and hud worked. So the problem should be something with multi entry 1r+1a tourneys, not with all 4 entries from the start.

I have the email and will be testing it today. You get no HUD at all when playing them, whether it is the first table or the final table? This is one I can afford to test myself, so I shouldn't need to ask you to send me any more files/pictures like I would normally for no hud problems.

ETA: There isn't another 1+1 for 2 weeks, from what I can see in the lobby.

lasvegasculture
02-26-2011, 05:03 PM
fozzy,
there is a $1 1r+1a @11:35 est every day, that is what I noticed the problem on.

no hud at all on tables, even prefetch info

same issue with 1.11.06a and 1.11.06b internal

have used all combination of options on "site options"

hud works fine on other multientry tourneys.

no unattached hands in table finder.

all 4 tables show up in table manager, and # of hands goes up on each

haven't had a final table while having this issue.


1 other thing, I played a few matrix tourneys and hud didn't load automatically, had to go to table finder to display hud.

Thanks

lasvegasculture
03-06-2011, 01:31 PM
played it again today with one entry and....NO HUD

Sarek
03-06-2011, 05:45 PM
please update to 06b

Patvs
03-06-2011, 09:40 PM
We're still working on a HUD fix for the "1r+1a" tournies.

DavidGarban
03-24-2011, 01:04 PM
Excuse me, haven't you solved the 1a+1r problem still?

Patvs
03-24-2011, 07:13 PM
Hasn't been fixed yet in 1.11.06c.
Still on the to-fix list for the programmers.

cunninlogic
03-28-2011, 08:07 PM
Hasn't been fixed yet in 1.11.06c.
Still on the to-fix list for the programmers.


Not working in the 20+R 6max 28k on full tilt right now. I have two entries.

It is however working in the $69 80K which I also have two entries.


I like HEM but this is the second time there is problems with it during double guarantees week. Last time we all missed out on the entire double guarantees week due to the slow programmers.

I utilized the free trial of PT3 which worked fine during all double guarantees last time but my trial is now up :(

Patvs
03-28-2011, 09:24 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

1.11.06c

If you play a special type of RUSH tourney and the HUD doesn't show up:
-1 try the table finder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD
-2 if table finder doesn't work, email us a handhistory of the tourney to support@holdemmanager.com

cunninlogic
04-03-2011, 01:30 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

1.11.06c

If you play a special type of RUSH tourney and the HUD doesn't show up:
-1 try the table finder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD
-2 if table finder doesn't work, email us a handhistory of the tourney to support@holdemmanager.com


Is table Manager supposed to update also? I did the update and the program went to version 1.11.06c but the table manager stayed at 1.11.06b and now i have no stats on anything. The tables show up but show 0/9 players.

This is for rush multi-entry tourny. (10+r)

Patvs
04-03-2011, 09:27 PM
It's normal TableManager will still be at 1.11.06b.

Try to update to http://www.holdemmanager.com/Downloads/Hm_1.11.06d_Internal.exe



If you enable the pre-fetch option the Rush HUD should work.

http://faq.holdemmanager.com/questions/101/Full+Tilt+%26+Poker+Stars+Prefetch+Walkthrough+

http://faq.holdemmanager.com/questions/209/Site+Options


Setup the HUD pre-fetch on site options and make sure it points to the right folder.
Manually add the pre-fetch folder to the auto import list.

fozzy71
04-04-2011, 10:33 AM
..

Try to update to http://www.holdemmanager.com/Downloads/Hm_1.11.06d_Internal.exe



If you enable the pre-fetch option the Rush HUD should work.....

The pre-fetch bug for rush tables is fixed in the .06d internal build. I just confirmed it after a report from a customer via email.

Patvs
05-17-2011, 12:05 AM
HUD for 1r+1a is finally fixed. Sorry for the delay.

Download: http://forums.holdemmanager.com/releases/78921-1-11-06g-pre-release.html