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awojj
12-28-2013, 07:57 AM
132732

hi

in screen shot, you can see what is wrote on my table and table manager during a freezout mtt.
i tried last beta release 1.13.02 and last official.

i can see the table in table finder but nothing happen after i drag the red into the table.

ty.

fozzy71
12-28-2013, 01:02 PM
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

Try the table finder again - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK

awojj
12-29-2013, 01:14 PM
hud appear for a few second now, but no update and dissappear after one hand.

fozzy71
12-29-2013, 02:06 PM
Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

Please reproduce the problem and attach:
- a short video using TechSmith | Jing, Free Screenshot and Screencast Software (http://www.techsmith.com/jing.html) or Screencast-O-Matic - Free online screen recorder for instant screen capture video sharing. (http://www.screencast-o-matic.com/)
- if the video is too big for email you can share it via screencast, dropbox, or filedropper, and send us a link to watch it.
- try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock (right-click the windows clock > adjust date/time > keep the clock with the seconds hand in the video) and poker client lobby clock in the video
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- and your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F
- If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+

Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.

awojj
12-30-2013, 06:41 AM
before i see your answer, i deleted all line who report to bwin in exename file. then restarted HEM and drag again red X. seems it works now for freezout but not for rebuy MTT.

udbrky
12-31-2013, 08:53 PM
Make sure it is in English, the hand histories and lobby/tables.

Your computer clock should match your current timestamp in the hands section in active sessions and reports.

if not, open Options - Settings - Adjust Site Import Times and make the adjustment.

The formula is Computer clock - Sessions time.

So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

If your computer clock is behind the Sessions time, you would subtract.

Please send a screenshot of your sessions with computer clock while playing if there is another issue.

Please take and attach a screen shot - How to Take a Screen Shot in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.