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Namg
12-18-2013, 02:35 AM
I rebooted my computer yesterday and today when i open my HM1 i get the "Activate your Software" screen. i click on "Activate online now" but it says "There were errors during activation...". i cant even restart my hm license key profile i dont know why, i get the "Reset coding failed" pop-up.


I tryied rebooting the computer but it didnt work, what can i do?

kfax
12-18-2013, 03:08 AM
I rebooted my computer yesterday and today when i open my HM1 i get the "Activate your Software" screen. i click on "Activate online now" but it says "There were errors during activation...". i cant even restart my hm license key profile i dont know why, i get the "Reset coding failed" pop-up.


I tryied rebooting the computer but it didnt work, what can i do?


Same here

hanzaz
12-18-2013, 04:22 AM
I rebooted my computer yesterday and today when i open my HM1 i get the "Activate your Software" screen. i click on "Activate online now" but it says "There were errors during activation...". i cant even restart my hm license key profile i dont know why, i get the "Reset coding failed" pop-up.


I tryied rebooting the computer but it didnt work, what can i do?


Same here

udbrky
12-18-2013, 02:44 PM
1) Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
2) Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)
3) Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic)
4) Reset your profile on Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.com) *
5) Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe

If you can't find those files, DO NOT delete any other files with similar names. If the ldat file does not exist, it is because you did not install in the time when this file was used.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.



* Please log into Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.com) using a non-IE browser that does not have script blocking.

Click on My Account - Licenses.

Reset your profle.

kfax
12-18-2013, 04:59 PM
everything went back to normal today without doing anything. thank you for your help

Namg
12-18-2013, 09:48 PM
everything went back to normal today without doing anything. thank you for your help

same here

udbrky
12-19-2013, 03:01 PM
Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.

we'll need a reg.log file emailed to support@holdemmanager.com for any registration issues.