Problem using TN2 on Bwin (Party)

[Rami]

I tried this:

http://forums.holdemmanager.com/table-ninja-2/412141-tn2-troubleshooting-tips-tricks.html


But the issue remains the same.

What happens when I play on Bwin with TN2 open is the following:

I open my first table and the table opens.

The Bwin lobby is minimized, as it usually happens.

But then when I want to see the Bwin lobby it's imposible, it just appears some small piece of the upper part of the lobby.

I have searched but I haven't found anyone having the same issue.

Oh and there are no other incompatibilities as I have placemint or other software closed (except for HM2 of course).

If my explanation is not clear enough, I could record a video and send the link via PM.


Thanks!

[Rami]

I just could add that when I use Tablescan Turbo to scan the tables, they appear on TST, so this soft can actually recognize the table even though I cannot see it.

[sideshow]

Hi,

And i am guessing that with TN2 closed this issue does not happen? Can you please do the short video of the issue and send it to support@tableninja.com with a description of the issue.

Please also send your TN2 log file

Go to the setup tab in TN2 > click on send logs to Table Ninja

Once you do this it will create a zipped file with all the settings/logs, Please note the location the files are being saved to.

Once you do this attach the zipped file to an email and send it to us so we can review it for any errors.

Email support@tableninja.com

[Rami]

Yes, it doesn't happen when TN is not open. I will send a video and the log files later.

[sideshow]

Hi,

Ok once we receive the logs and video we will look into the issue right away.

[Rami]

Sent, ty!