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View Full Version : Still cant get HEM to install on windows 8.1



supermozz
12-15-2013, 11:57 AM
Hi, I've been trying for a couple weeks now, got a few replies and tried all the suggestions. this is the log of the problem. Would appreciate help on this, thanks

Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager
Is admin account
Extract: 888.dll... 100%
Extract: AcePokerCoach.dll... 100%
Extract: Acid Library.dll... 100%
Extract: Acid Library.snk
Extract: AxInterop.ShockwaveFlashObjects.dll... 100%
Extract: Blitz.dll... 100%
Extract: Bodog.dll... 100%
Extract: BodogHands.dll... 100%
Extract: Cards0.png... 100%
Extract: ColorBar.dll... 100%
Extract: Config.HEM
Extract: Converter.dll... 100%
Extract: CookComputing.XmlRpcV2.dll... 100%
Extract: DBControlPanel.exe... 100%
Extract: DeployLX.Licensing.v3.dll... 100%
Extract: DevComponents.DotNetBar2.dll... 100%
Extract: DundasWinChart.dll... 100%
Extract: EasyHook.dll... 100%
Extract: EasyHook32.dll... 100%
Extract: EasyHook32Svc.exe... 100%
Extract: EasyHook64.dll... 100%
Extract: EasyHook64Svc.exe... 100%
Extract: EnhancedWebBrowser.dll... 100%
Extract: FTP6Max3.txt... 100%
Extract: FishFinder.txt... 100%
Extract: GlassButton.dll... 100%
Extract: HEMGUI.dll... 100%
Extract: HMArticles.exe... 100%
Extract: HMBackup.exe... 100%
Extract: HMClass.dll... 100%
Extract: HMHud.exe... 100%
Extract: HMImport.exe... 100%
Extract: HSFtp.dll... 100%
Extract: HSQt.dll... 100%
Extract: HoldemManager.exe... 100%
Extract: HoldemManager.exe.config... 100%
Extract: HoldemManagerDatabaseMaintenance.exe... 100%
Extract: HoldemVision.dll... 100%
Extract: ICSharpCode.SharpZipLib.dll... 100%
Extract: Interop.SHDocVw.dll... 100%
Extract: Interop.ShockwaveFlashObjects.dll... 100%
Extract: KeyGenerateClassLibrary.dll... 100%
Extract: LB_Translate.HEM
Extract: Leak Buster Limit Admin Guide.pdf... 100%
Extract: Leak Buster Registration Troubleshooter.exe... 100%
Extract: Leak Buster Updater.exe... 100%
Extract: Leak Buster V2 5 Administration Guide.pdf... 100%
Extract: LeakBuster2.5 Limit.dll... 100%
Extract: LeakBuster2.5.dll... 100%
Extract: LeakBusterOmaha.dll... 100%
Extract: Library.dll... 100%
Extract: LibraryB.dll... 100%
Extract: License.rtf... 100%
Extract: Microsoft.VisualBasic.PowerPacks.dll... 100%
Extract: Mono.Security.dll... 100%
Extract: Npgsql.dll... 100%
Extract: OnGame.dll... 100%
Extract: Open Leak Buster V2 5 Administration Guide.pdf file.lnk... 100%
Extract: PosConfig.HEM
Extract: QtCore4.dll... 100%
Extract: QtGui4.dll... 100%
Extract: Replayer.dll... 100%
Extract: SitNGoWizard.1.1.exe... 100%
Extract: SitNGoWizard.General.2.0.dll... 100%
Extract: SitNGoWizard.Localization.2.0.dll... 100%
Extract: SitNGoWizard.OpponentModel.2.0.dll... 100%
Extract: SitNGoWizard.Poker.2.0.dll... 100%
Extract: SitNGoWizard.UI.2.0.dll... 100%
Extract: SitNGoWizard.chm... 100%
Extract: Softelvdm.Controls.dll... 100%
Extract: Softelvdm.SftTreeNET.dll... 100%
Extract: StarsInject.dll... 100%
Extract: System.Data.SQLite.dll... 100%
Extract: System.Windows.Controls.Theming.ExpressionDark.dll ... 100%
Extract: System.Windows.Controls.Theming.dll... 100%
Extract: TextboxHook.dll... 100%
Extract: UninstallHoldemManager.exe... 100%
Extract: WPFToolkit.dll... 100%
Extract: WPFVisifire.Charts.dll... 100%
Extract: ZedGraph.dll... 100%
Extract: absolute.dll... 100%
Extract: everest.dll... 100%
Extract: f_in_box.dll... 100%
Extract: f_in_box__lib.dll... 100%
Extract: ftp.dll... 100%
Extract: ftpv2.dll... 100%
Extract: hemff.dll... 100%
Extract: ip.dll... 100%
Extract: log4net.dll... 100%
Extract: masks.txt... 100%
Extract: merge.dll... 100%
Extract: mousehook.dll... 100%
Extract: og.dll... 100%
Extract: prima.dll... 100%
Extract: pty.dll... 100%
Extract: stars.dll... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Assemblies
Extract: DropDownPanel.dll... 100%
Extract: PropertyGridEx.dll... 100%
Extract: Syncfusion.Chart.Windows.dll... 100%
Extract: Syncfusion.Core.dll... 100%
Extract: Syncfusion.Grid.Base.dll... 100%
Extract: Syncfusion.Grid.Grouping.Windows.dll... 100%
Extract: Syncfusion.Grid.Windows.dll... 100%
Extract: Syncfusion.Grid.grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Windows.dll... 100%
Extract: Syncfusion.HTMLUI.Base.dll... 100%
Extract: Syncfusion.HTMLUI.Windows.dll... 100%
Extract: Syncfusion.Shared.Base.dll... 100%
Extract: Syncfusion.Shared.Windows.dll... 100%
Extract: Syncfusion.Tools.Base.dll... 100%
Extract: Syncfusion.Tools.Windows.dll... 100%
Extract: Syncfusion.chart.Base.dll... 100%
Extract: log4net.dll... 100%
Extract: zlib.net.dll... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Config
Extract: Closehud.txt
Extract: Default_CBet.pop... 100%
Extract: Default_Flop.pop... 100%
Extract: Default_Postflop.pop... 100%
Extract: Default_Preflop.pop... 100%
Extract: Default_River.pop... 100%
Extract: Default_Showdown.pop... 100%
Extract: Default_Steal.pop... 100%
Extract: Default_Turn.pop... 100%
Extract: Default_VsPre.pop... 100%
Extract: Default_Winrate.pop... 100%
Extract: ExeNames.txt... 100%
Extract: FTPRushTables.xml... 100%
Extract: HandCategories.txt... 100%
Extract: HoldemManager.config... 100%
Extract: NL6Max.StatTrigger... 100%
Extract: PosPref2.txt
Extract: PosPref4.txt... 100%
Extract: StatRanges.xml... 100%
Extract: prefs.xml... 100%
Extract: prefs.xml_1.04.13... 100%
Extract: prefs.xml_1.05.08... 100%
Extract: sample.pop... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Config\AutoRate
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Config\PreflopRanges
Extract: Billings Davidson Schaeffer Szafron.txt... 100%
Extract: HU vs Random.txt... 100%
Extract: PokerStove vs 3 Random.txt... 100%
Extract: Sklansky-Chubukov.txt... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Filters
Extract: Called Flop CBet Raise with Overpair.filter... 100%
Extract: Called Flop CBet Raise with TPTK.filter... 100%
Extract: Called Flop CBet Raise with less than TPTK.filter... 100%
Extract: Calling Flop CBet Raise.filter... 100%
Extract: Defend the Blinds.filter... 100%
Extract: Heads Up on Flop.filter... 100%
Extract: Heads up on Flop No PFR.filter... 100%
Extract: Multiway Flop.filter... 100%
Extract: Multiway Flops No PFR.filter... 100%
Extract: Pocket Pairs.filter... 100%
Extract: Steal Attempt Made.filter... 100%
Extract: Suited Connectors below KQs.filter... 100%
Extract: Unsuited Connectors below KQo.filter... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder
Extract: 888.txt... 100%
Extract: ABS.txt... 100%
Extract: Bodog.txt... 100%
Extract: Everest.txt... 100%
Extract: Ftp.txt... 100%
Extract: IP.txt... 100%
Extract: Manual.pdf... 100%
Extract: OG.txt... 100%
Extract: OG2.txt... 100%
Extract: Prima.txt... 100%
Extract: Stars.txt... 100%
Extract: endscan.wav... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\Colors
Extract: TCount... 100%
Extract: avgAF... 100%
Extract: avgVPIP... 100%
Extract: numShorts... 100%
Extract: numWaitlist... 100%
Extract: pAF... 100%
Extract: pHands... 100%
Extract: pStack... 100%
Extract: pVPIP... 100%
Extract: pWSD... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\Colors\Backup
Extract: HighVPIP
Extract: Loser
Extract: MaxVPIP
Extract: PFlop
Extract: TCount... 100%
Extract: avg3BET
Extract: avgAF... 100%
Extract: avgBB100
Extract: avgPFR
Extract: avgVPIP... 100%
Extract: avgWHWSF
Extract: avgWSD
Extract: numPlayer
Extract: numShorts... 100%
Extract: numWaitlist... 100%
Extract: p3BET
Extract: pAF... 100%
Extract: pBB100
Extract: pHands... 100%
Extract: pPFR
Extract: pRating
Extract: pScore
Extract: pStack... 100%
Extract: pVPIP... 100%
Extract: pWHWSF
Extract: pWON
Extract: pWSD... 100%
Extract: pWTSD
Extract: tBuddies
Extract: tFriends
Extract: tRating
Extract: tRegulars
Extract: tScore
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\Docs
Extract: gettingstarted.htm... 100%
Extract: scanabs.htm... 100%
Extract: scaneverest.htm... 100%
Extract: scanipoker.htm... 100%
Extract: scanparty.htm... 100%
Extract: scanprima.htm... 100%
Extract: scanstars.htm... 100%
Extract: scantilt.htm... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\Filter
Extract: All Player.ppf... 100%
Extract: All Tables.fpf... 100%
Extract: Buddies.fpf... 100%
Extract: Buddies.ppf... 100%
Extract: Friends.fpf... 100%
Extract: Friends.ppf... 100%
Extract: HighVPIP.ppf... 100%
Extract: Loser.ppf... 100%
Extract: NoShortStacks.fpf... 100%
Extract: Regulars.ppf... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\Images
Extract: abs.png
Extract: ante.png... 100%
Extract: cap.png... 100%
Extract: deep.png... 100%
Extract: empty.png
Extract: everest.png
Extract: ftp.png
Extract: ip.png
Extract: jackpot.png
Extract: none.png
Extract: ongame.png
Extract: party.png
Extract: prima.png
Extract: shallow.png... 100%
Extract: speed.png
Extract: stars.png
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\Scoring
Extract: NoLimit.spf... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\Scoring\Backup
Extract: NoLimit.spf... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\filterv2
Extract: Buddies.fpf... 100%
Extract: Buddies.ppf... 100%
Extract: Friends.fpf... 100%
Extract: Friends.ppf... 100%
Extract: HighVPIP.ppf... 100%
Extract: Loser.ppf... 100%
Extract: NoShortStacks.fpf... 100%
Extract: Regulars.ppf... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\filterv2\backup
Extract: Buddies.fpf... 100%
Extract: Buddies.ppf... 100%
Extract: Friends.fpf... 100%
Extract: Friends.ppf... 100%
Extract: HighVPIP.ppf... 100%
Extract: Loser.ppf... 100%
Extract: NoShortStacks.fpf... 100%
Extract: Regulars.ppf... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\FishFinder\jab
Extract: JAWTAccessBridge.dll... 100%
Extract: JavaAccessBridge.dll... 100%
Extract: WindowsAccessBridge.dll... 100%
Extract: access-bridge.jar... 100%
Extract: accessibility.properties... 100%
Extract: jaccess.jar... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Images
Extract: Cards0.png... 100%
Extract: Cards1.png... 100%
Extract: Cards2.png... 100%
Extract: Cards3.png... 100%
Extract: Cards4.png... 100%
Extract: Cards5.png... 100%
Extract: Cards6.png... 100%
Extract: Cards7.png... 100%
Extract: Cards8.png... 100%
Extract: Cards9.png... 100%
Extract: NoteBlue.png... 100%
Extract: NoteCyan.png... 100%
Extract: NoteGreen.png... 100%
Extract: NoteGrey.png
Extract: NoteOrange.png... 100%
Extract: NotePurple.png... 100%
Extract: NoteRed.png... 100%
Extract: NoteYellow.png... 100%
Extract: smallicons.png
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Importing
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\HEM Data
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\HUD Data
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\Import Errors
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\Logs
Extract: Trace.bak... 100%
Extract: Trace.log... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\Status
Extract: CLOSE.DAT
Extract: Summary.View
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\Work Folder
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Logs
Extract: HoldemVision.log... 100%
Extract: LB.log... 100%
Extract: Reg.log... 100%
Extract: SQLErrors.txt... 100%
Extract: Serial.txt
Extract: VersionHistory.txt
Extract: VersionHistory1.08.txt
Extract: evLog.txt... 100%
Extract: log.bak
Extract: log.txt... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\ReplayerSkin
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\ReplayerSkin\CardRunners
Extract: Chips.png... 100%
Extract: Deck.png... 100%
Extract: FoldedPlayerBackground.png... 100%
Extract: PlayerBackground.png... 100%
Extract: TableBackground.jpg... 100%
Extract: TableData.xml... 100%
Extract: TableElements.xml... 100%
Extract: button.png... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\ReplayerSkin\Default Skin
Extract: Chips.png... 100%
Extract: Deck.png... 100%
Extract: FoldedPlayerBackground.png... 100%
Extract: PlayerBackground.png... 100%
Extract: TableBackground.jpg... 100%
Extract: TableData.xml... 100%
Extract: TableElements.xml... 100%
Extract: button.png... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Reports
Extract: 1 - Leak Buster - Stakes.Report... 100%
Extract: 2 - Leak Buster - Overall.Report... 100%
Extract: 3 - Leak Buster - Position.Report... 100%
Extract: 4 - Leak Buster - Pre-flop.Report... 100%
Extract: By Stakes.Report... 100%
Extract: HandAtShowdown.Report... 100%
Extract: HandAtShowdownDetailed.Report... 100%
Extract: HandGroupings.Report... 100%
Extract: HoleCards.Report... 100%
Extract: NumberOfPlayers.Report... 100%
Extract: Overall.Report... 100%
Extract: PluggingLeaks1_Overall.Report... 100%
Extract: PluggingLeaks2_Basics.Report... 100%
Extract: PluggingLeaks3_FuzzRule.Report... 100%
Extract: Position.Report... 100%
Extract: PreflopActivity.Report... 100%
Extract: StackSize.Report... 100%
Extract: WinningsSummary.Report... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\SitNGoWizard
Extract: DropDownPanel.dll... 100%
Extract: PropertyGridEx.dll... 100%
Extract: SitNGoWizard.General.2.0.dll... 100%
Extract: SitNGoWizard.OpponentModel.2.0.dll... 100%
Extract: SitNGoWizard.Poker.2.0.dll... 100%
Extract: SitNGoWizard.UI.2.0.dll... 100%
Extract: SitNGoWizard.chm... 100%
Extract: Syncfusion.Chart.Windows.dll... 100%
Extract: Syncfusion.Core.dll... 100%
Extract: Syncfusion.Grid.Base.dll... 100%
Extract: Syncfusion.Grid.Grouping.Windows.dll... 100%
Extract: Syncfusion.Grid.Windows.dll... 100%
Extract: Syncfusion.Grid.grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Base.dll... 100%
Extract: Syncfusion.Grouping.Windows.dll... 100%
Extract: Syncfusion.HTMLUI.Base.dll... 100%
Extract: Syncfusion.HTMLUI.Windows.dll... 100%
Extract: Syncfusion.Shared.Base.dll... 100%
Extract: Syncfusion.Shared.Windows.dll... 100%
Extract: Syncfusion.Tools.Base.dll... 100%
Extract: Syncfusion.Tools.Windows.dll... 100%
Extract: Syncfusion.chart.Base.dll... 100%
Extract: log4net.dll... 100%
Extract: zlib.net.dll... 100%
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager\Temp
Output folder: C:\Program Files (x86)\RVG Software\Holdem Manager
Create folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager
Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager\Holdem Manager.lnk
Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Holdem Manager\Uninstall Holdem Manager.lnk
Create shortcut: C:\Users\Public\Desktop\HoldemManager.lnk
Created uninstaller: C:\Program Files (x86)\RVG Software\Holdem Manager\UninstallHoldemManager.exe
Output folder: C:\Program Files (x86)\PSQLINSTALL
top level install dir -->C:\Program Files (x86)
Is admin account
fs=NTFS
.NET found
Extract: TestFirewall.exe... 100%
Extract: TestFirewall.exe.config... 100%
Antivirus Installed: False
test antivirus returned 0
seclogon error status: 0
seclogon status: 4
firewall enabled: 1
firewall port 5432 enabled: 1
port 5432 already enabled
postgresql error status: 1060
postgresql status: 0
starting pgsql-8.3
postgresql error status: 1060
postgresql status: 0
postgresql error status: 1060
postgresql status: 0
starting postgresql-8.4
postgresql error status: 1060
postgresql status: 0
postgres installdir: C:\Program Files (x86)\PSQLINSTALL
==================== running PsqlTestClient
try userid: postgres
try pass: postgrespass
try pass: postgrespass
Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
Is the server running on host "127.0.0.1" and accepting
TCP/IP connections on port 5432?
<--error
1
testclient return status: 1
testclient return from file: 1
==================== finished PsqlTestClient
granting write permission on top level postgres directory
found dir
try rename C:\Program Files (x86)\PostgreSQL\8.4 --> C:\Program Files (x86)\PostgreSQL\8.4-prev-2012-09-Jun-20-06-34
Create folder: C:\Program Files (x86)\PostgreSQL\8.4-prev-2012-09-Jun-20-06-34
Moving files: C:\Program Files (x86)\PostgreSQL\8.4\*.* to C:\Program Files (x86)\PostgreSQL\8.4-prev-2012-09-Jun-20-06-34\
Remove folder: C:\Program Files (x86)\PostgreSQL\8.4\
renamed dir
wrote testfile
Delete file: C:\Program Files (x86)\PostgreSQL\testfile
Extract: postgresql-8.4.7-1-windows.exe... 100%
Execute: "C:\Program Files (x86)\PSQLINSTALL\postgresql-8.4.7-1-windows.exe" --mode unattended --superpassword postgrespass
postgres installdir: C:\Program Files (x86)\PSQLINSTALL
==================== running PsqlTestClient
try userid: postgres
try pass: postgrespass
try pass: postgrespass
Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
Is the server running on host "127.0.0.1" and accepting
TCP/IP connections on port 5432?
<--error
1
testclient return status: 1
testclient return from file: 1
==================== finished PsqlTestClient

Patvs
12-15-2013, 06:14 PM
Turn on the secondary Logon. The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

Install PostgreSQL manually with the installer from PostgreSQL: The world's most advanced open source database (http://www.postgresql.org).
Try installing version 9.0 to port 5433

Read: http://faq.holdemmanager.com/questions/91/Can%27tConnect%7B47%7DFailedToStartPostgreSQL , and http://faq.holdemmanager.com/questions/70/ReinstallPostgreSQL

supermozz
12-17-2013, 02:48 AM
Hi, thank you for the steps. My secondary logon in on. WHile installing postgre 9 on port 5433, I get the message that installation has problem. Database cluster initialisation fail. what I can I about this?

netsrak
12-17-2013, 04:40 AM
Which firewall and antivirus software are you using? Can you disable it before trying to install postgresql?

Patvs
12-17-2013, 08:18 AM
Also try 8.2 http://ftp.postgresql.org/pub/binary/v8.2.22/win32/postgresql-8.2.22-1.zip

supermozz
12-20-2013, 08:35 AM
I uninstalled all anti viruses. was using AVG before. disabled most of windows firewall as well.
is postgre 8.2 better than 9.3 ?

Patvs
12-20-2013, 11:02 AM
Recommended PostgreSQL versions, 8.4, 9.0 or 9.2.

Do not use 9.1 or 9.3.

If 8.4/9.0/9.2 won't run (which actually is a common problem), use 8.2. 8.2 will always run.
Also there are no real performance differences between 8.2 vs 9.2. But 9.2 seems a bit more stable, and can run certain maintenance tasks (vacuum/analyse / reindex) faster.

udbrky
12-20-2013, 12:21 PM
AVG causes a lot of issues. We've even seen it corrupt windows. Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)

If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please 7-Zip (http://www.7-zip.org) the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\username\application data\HoldemManager

7/vista
c:\users\username\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

udbrky
12-20-2013, 12:21 PM
AVG causes a lot of issues. We've even seen it corrupt windows. Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)

If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please 7-Zip (http://www.7-zip.org) the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\username\application data\HoldemManager

7/vista
c:\users\username\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

udbrky
12-20-2013, 12:21 PM
Here is a guide to help with issues with Windows 8 and HM.

http://forums.holdemmanager.com/general-support/346061-windows-8-upgrade-guide.html

- Please see these steps to fix postgresql connection issues:

http://hm2faq.holdemmanager.com/questions/1001/Can+not+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+

- Please make sure that you have allowed postgres and pg_ctl in your firewall and antivirus exceptions. They are in postgres\bin. Allow port 5432 in your firewall exceptions as well. See this guide for windows firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

- Please update windows fully. Please keep checking until it shows twice five minutes apart that there are no more updates.

- Please update your network adapter. Open device manager and find the model #. Search google for the model # drivers to download.

- Please run the windows repair on your winsock:

How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista (http://support.microsoft.com/kb/811259)

If you are using Mcafee, Norton, Comodo or AVG for security, they have been causing a lot of issues with postgres lately. We recommend using a different program, such as Microsoft's firewall and Microsoft Security Essential. If you do feel that you need Comodo or AVG, uninstall first, install postgres, then reinstall after it is working.

Download the same version you are running from Download PostgreSQL | EnterpriseDB (http://www.enterprisedb.com/products-services-training/pgdownload#windows) - do not use 9.1 or 9.3. Uninstall yours.

Right click the setup file, click properties. Click the unblock button at the bottom.

Empty the c:\temp and/or c:\Users\Username\AppData\Local\Temp folders.

Install in the same location yours was installed in.

If there is still an issue, we need to know the error - it is in the temp folder - bitrockinstaller.txt file.

supermozz
01-02-2014, 09:31 AM
Hey guys, I've posted and got many responses and tried almost everything but still cant get HEM installed. I've even reformat my desktop and tried it all over again but still can get things going.

Can some people using windows 8.1 share some insights on what are the problems? or what changes got things sorted out?

I've deleted and uninstalled all anti viruses, even turn off firewall during whole process of installing and running, but still cant get things going.

Can someone from admin maybe help me out with Skype or teamviewer here? would really appreciate it. thanks

udbrky
01-02-2014, 06:43 PM
Did you fix the folder permissions on the postgres folder before installing?

Here is a guide to help with issues with Windows 8 and HM.

http://forums.holdemmanager.com/general-support/346061-windows-8-upgrade-guide.html

supermozz
01-02-2014, 11:58 PM
I tried reinstalling postgre 9.2 again, still cant get it to work. I fixed all the folder permissions as well. does HEM2 have the same issues on windows 8.1 ?

Patvs
01-03-2014, 02:01 AM
Is your main issue the PostgreSQL server won't run?
Can you try 8.2 http://ftp.postgresql.org/pub/binary/v8.2.22/win32/postgresql-8.2.22-1.zip that's a build that should always run.

supermozz
01-03-2014, 10:31 AM
Tried postgre 8.2
had some complication, but installed it as well. still can get HEM to connect and start

supermozz
01-03-2014, 12:31 PM
got it running, thanks for all the quick responses and patience. I installed postgre to another folder instead of the default one and that did the trick.

fozzy71
01-03-2014, 02:30 PM
got it running, thanks for all the quick responses and patience. I installed postgre to another folder instead of the default one and that did the trick.

You are very welcome. Thank you for letting us know what solved your problems. That sounds like a permissions issue.

Good luck at the tables. If you have any questions or problems do not hesitate to ask us.