View Full Version : pb viewing hands of a cash session

12-06-2013, 08:49 AM
since a few days, HM1 takes a very long time to hands played in a cash session.
it takes around 1 or 2 minutes to see hands played (300 hands)
as i got a large database, i purge it and only stay with only 6 last month datas...but it didn't change anything.
could you please tell me what to do?
thanks in advance for your support

12-06-2013, 12:32 PM
Which version number of HM1 are you using? Which Operating System, Firewall, and Anti-Virus are you using?

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands

*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.

*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

12-06-2013, 02:32 PM
hi, creating new database solve the problem. hand viewing can be done now correctly
sincerely thanks

12-06-2013, 04:33 PM
You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any questions or problems do not hesitate to ask us.