Marking a player at 888

[drunkkiler]

I recently started to play at 888 and i noticed that after i marked a player at the table (fish,reg or friend) it doesn't updated in the table scanner.They doesn't appear in the fish&friends list but they still appear marked when i click the note icon in the hud .
I also have a problem at ipoker. From time to time some players disappear from fish& friends list .

I have hm2 2.0.0.7923 and table scanner 2 beta using win7 x64 .

[udbrky]

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

[drunkkiler]

I did all that ,still not working. It works when i mark them directly in the table scanner.
At ipoker marking works fine .

[udbrky]

I'm sorry to hear you're having issues with this and I apologize for the delay. I have escalated this to our 2nd level support techs and have explained the issues you are having and they will be in touch shortly to help resolve the problem.

[RDB]

Thank you for your issue report. It has now been documented in detail and provided to the developers to resolve.

The internal ticket # on this issue is HM-7781.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When 7781 Is Resolved" in the subject line and body of the email.

[drunkkiler]

All my marked players from ipoker and 888 in fish& frinds list just disappeared :(