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MindControl
11-22-2013, 03:37 PM
A valid license could not be obtained for Hold'em Manager error after upgrading to windows 8.1.
I think I tried everything suggested.
That's the last part of the log:
Friday, November 22, 2013 9:29:30 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

No licenses found in C:\ProgramData\XHEO INC\SharedLicenses.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

udbrky
11-22-2013, 04:45 PM
Please update to this version

http://www.holdemmanager.com/Downloads/7947_Hm2AutoUpdate.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

If you continue to have problems, the windows user is corrupt.

- Uninstall HM2 (and HM1 if it is installed)

- Now Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic)*

- Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and has no unique characters in the name (only characters from EN Alphabet)
- Reboot the PC
- Log in to the new windows user account

- Reinstall HM2 - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe
- and try to register again.
- If that works, you can reboot, log in to your normal user, and test to make sure everything works before you delete the temporary user. If it does not work, the old user is not going to work.

*You will need to show system and hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

Please see this to transfer files to a different windows user:

How to transfer files from one user account to another user account on - Microsoft Community (http://answers.microsoft.com/en-us/windows/forum/windows_vista-files/how-to-transfer-files-from-one-user-account-to/e262acd6-08f2-4a77-9cfb-1b670dd6706d)