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View Full Version : HmHud has stopped working Pokerstars



javirap
11-15-2013, 07:40 AM
I am playing zoom poker in pokerstars, and i have this error: "HmHud has stopped working" very often. I have to re launch the hud again every time and it is very annoying.
One thing i have realized is the problem happens when I have the option Dealer messages "everything".
The version of the hm i have is the 1.13.02.
I am running HMHud.exe, HoldemManager.exe and DBControlPanel.exe with "run as administrator"
Thanks,
Regards

fozzy71
11-15-2013, 11:24 AM
Are you using the 10Oct build of HM1?

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)

If you continue to have problems, try the following -

Enable logging from the HUD options->Table prefs menu. When the crash happens again, go to the logs\log.txt file and move it to another location before you restart the hud. I want to get the 'crash' log.txt file after you finish playing. If you restart the hud before moving the log.txt file, it is overwritten.

- Open Windows Event Viewer's - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).

Please email them to support@holdemmanager.net, with a link to this thread and your forum name.